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Hi
Please take a look at [Ticket ID: 749483]
URGENT.
This site can’t be reached
server IP address could not be found.
Now site is down again new ticket sent Ticket ID:#550716
Just few hours up and running...now my site is down again
This site can’t be reached
xxxxxxxxxxx.com took too long to respond.
This site can’t be reached
xxxxxxxxxxxx.com’s server IP address could not be found.
I was told that my site server now is in Frankfurt. So now what happen????
Why now my site is still down???
Will I ever get what I purchased???????? What kind of service is this?
From last week, you saying "you are going to setup my domain I purchased and the reseller account". Still I got nothing, just a server which not correct. Because reseller server will not work without my domain. If it's take weeks to complete to setup my domain, what will take with other issues?
No proper response from ticket, customer care, skype and even here in bbhf. If you can't setup, please refund my money. We don't want to waste our time and money.
(05-24-2018 06:39 PM)mybestthemes Wrote: [ -> ] (05-21-2018 11:35 PM)FreeBlackHat Wrote: [ -> ] (05-21-2018 02:32 AM)mybestthemes Wrote: [ -> ]It may take time to setup whmc. But, what you are doing with my domain. It's still not purchased yet. If my domain not work, what can I do?
I don't think it take 4-5 days to make a domain work.
For that reason, I even can't create a sub cPanel account as the nameservers will not work without the domain. So what should I do now?
Can you please submit a ticket from here:
http://manage.x3host.com/submitticket.php
And let us know there which domain name is not working with you, and i'll be happy to assist you.
I already submitted ticket and you already replied several times in the ticket and here in post and in PM. But, still no solution. It's a simple issue. Setup my domain to work and the reseller account. A week passed, I am just contacting in ticket, here in post and in PM. But, still you saying that I need to submit a ticket or need to tell you my domain? Ticket screenshot attached below:
![[Image: Ticket.png]](http://chtpedia.com/Ticket.png)
It still the same...it OK for a while and now it still the same.
My site is still down
This site can’t be reached
xxxxxxxxxxxx.com’s server IP address could not be found.
Since you move my site to Frankfurt , Germany Location
it always down...please do some thing... Why? I do not much issue before
(05-29-2018 01:31 AM)Redsun Wrote: [ -> ]It still the same...it OK for a while and now it still the same.
My site is still down
This site can’t be reached
xxxxxxxxxxxx.com’s server IP address could not be found.
Since you move my site to Frankfurt , Germany Location
it always down...please do some thing... Why? I do not much issue before
As we discussed this inside the ticket , Our support staff has fixed the issues with your website and you confirmed there everything is running smoothly and fast.
Quote: mybestthemes
I can see your reseller setup is running well, and were instant ,
You have issues with registering the domain name due to the address issues inside your profile,
Please follow the ticket to get this fixed for you, Our system registered thousands of domain names to BBHF MEMBERS without any issues,
This kind of issues is rare to exist but we will help you to register the domain name for you.