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X3host website is down ...


Why ??? You said 100% uptime ..

(09-19-2017 04:30 PM)FreeBlackHat Wrote: [ -> ]

(09-18-2017 09:15 PM)MUZIK Wrote: [ -> ]Hi
I don't mind you suspending my services as I had only one month to review your new services. So here is the review:
The reason I didn't make payment is that I asked for Gzip to be fixed and Michael said he will look into it and he never did. If you can't handle the fix then just say so or make an excuse or something. So it never got fixed.
Also instead of me writing here, I tried to login into the ticket area of your website and it's down too.
On my website, it does not even show that it's suspended. It says:
mywebsite.com’s server DNS address could not be found.
Search Google for crazy sports video
ERR_NAME_NOT_RESOLVED
I don't want to ruin your BSO but this is what happened and that was holding me back to purchase again.
I hope this helps.

Muzik our staff tried their best to help you also we send many emails to you requesting you to renew the services but with no luck.

Any way you are welcome anytime to purchase our services.

As you can see our services improved 1000% than before and no issues with our services.

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(09-19-2017 01:15 AM)mthomas Wrote: [ -> ]Does this happen often?
I was going to order but came to a blank (internal server error) page....?

Please try now to order... I think the ip has been resolved with all networks now.

I know you send an email. And that was just one or two. But what about the Gzip problem you never solved? Don't avoid the problem. I guess other members can tell here that it is still a problem. I have 10 more hosting companies and Gzip is a problem for most of them except for GoDaddy and Namecheap. They tend to manage it somehow.

It looks like they are trying to solve something on the main server x3host.
Temporary, you cannot login to cPanel/WHM for your master domain name but can if via IP address.
The strange thing is the domain created from second cPanel account is working?

Another is, we can select PHP version? I have not tried yet for the latest version.

yeah cpanel can select php version now

do you have unlimited addon domain?

(09-20-2017 12:43 PM)FreeBlackHat Wrote: [ -> ]The server ram need to be replaced it's urgent alert from our DC. And here is the answer we received from them. We apologize for any mistakes. It's Urgent.

All of other 6 locations is working great except the Phoenix ,AZ location.

here is the update from our DC. We really apologize about that but with the failure cases we can't do anything.. and it's happen any where.

Thanks..

Sites are now accessible..

Here's the thing..

Please do inform your clients about any "REBOOT" in the future.. no matter how important it is or how quick you "ASSUME" it would be... a "one minute" reboot can always end up to be a 3 days disaster recovery job.. especially with hardware based solutions..

We all understand that if the server needs to be rebooted, then it needs to be rebooted... but give us a chance to prepare for it and make necessary announcements to our clients... as such, it becomes a scheduled downtime..

Thank you..

(09-20-2017 02:33 PM)honeypott Wrote: [ -> ]

(09-20-2017 12:43 PM)FreeBlackHat Wrote: [ -> ]The server ram need to be replaced it's urgent alert from our DC. And here is the answer we received from them. We apologize for any mistakes. It's Urgent.

All of other 6 locations is working great except the Phoenix ,AZ location.

here is the update from our DC. We really apologize about that but with the failure cases we can't do anything.. and it's happen any where.

Thanks..

Sites are now accessible..

Here's the thing..

Please do inform your clients about any "REBOOT" in the future.. no matter how important it is or how quick you "ASSUME" it would be... a "one minute" reboot can always end up to be a 3 days disaster recovery job.. especially with hardware based solutions..

We all understand that if the server needs to be rebooted, then it needs to be rebooted... but give us a chance to prepare for it and make necessary announcements to our clients... as such, it becomes a scheduled downtime..

Thank you..

I was about to update but you did it so fast

Our server is working since along time , Thanks all for your patience , The DC technician has replaced the RAM now and everything is working fine. This is the first time to our Phoenix ,AZ maintenance with the hardware.

I can see now the Phoenix , AZ location is working so fast than before beside the other 6 locations.

If anyone have any questions please let me know and i'll be glad to assist further...

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(09-20-2017 02:14 PM)0nline Wrote: [ -> ]The domain issue is now solved.

But new problem arise again.

I can't open my cpanel and the members area of your site.

All done now.

Check it again...

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(09-20-2017 01:41 PM)igbro Wrote: [ -> ]yeah cpanel can select php version now

That's right .

Php selector with cloudlinux and th default Easyapache 4 both are working great.

Thanks for your update,...

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(09-20-2017 02:14 PM)0nline Wrote: [ -> ]The domain issue is now solved.

But new problem arise again.

I can't open my cpanel and the members area of your site.

Please check it again i can see your website is working so fast....

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(09-20-2017 02:18 PM)igbro Wrote: [ -> ]do you have unlimited addon domain?

Yes ofcourse all plans comes with Unlimited Addon domains..

It's all working fine now.

I just hope it will not be down again.