08-03-2017, 09:06 AM
(08-03-2017 09:00 AM)smithnowt Wrote: [ -> ]Thanks for replying with more details Cat17 !!:
(08-03-2017 08:36 AM)Cat17 Wrote: [ -> ]it was november 2016 it was for VPS hosting so was not high priced if i had the service i was promised. i gave them chance after chance hoping they would improve but finally the sites were down for days support only answered every 5 days and for anything that needed fixing our side was done it was unfortunate the same could not be said for there side, there was constant lies from there support when they finally answered. when i changed hosting the new hosting company told me there was major problems moving my sites because there servers were unstable. i moved my sites May 2017 to the new hostingSo the incident was most of a year ago, and went on for 6+ months...wow.
My only exposures to VPS hosting just yet are with free and very low cost accounts which I am using for learning that realm - very slowly and totally at my own paces - but still, if a service is really bad for weeks at the start, it is usually likely that getting a refund ASAP is the best choice.
I would also make a guess based upon your info that back then, this provider had outsourced 'support' only to find that was a very bad idea, or, failing that - had some very bad support staff who brushed off clients.
It seems only fair to say that within the time since your problems with this provider that they have likely struggled their way into better services, or at least that such is possible, yes ??
My response to all the above is to tell those who had poor services during such a struggle to ask the provider for compensation WITHIN their services if a refund will not be given;
In one instance with a struggling service I did that and they tacked on a whole free year in service credit - then things got MUCH better and I am still with them.
In the present moment my best provider that I've been with for years is throwing 403 errors on several domains of my own and those of friends whom I share it with - really - right this very minute.
My monitoring showed it, I double-checked it, and have made a ticket.
Am I all in a yank about this ??
Nope. Why ??
They are in a very different time zone - and when they wake up (tonight, by my clocks here...), I know they'll unblock those domains quickly.
Perfect service would be great in anything - but is not realistic to expect;
~90% is very good; any higher reliability is simply amazing.
Providers say they promise 99% all the time, but they know that this is hard to prove as well as unlikely to be delivered.
A great sales pitch though, ain't it ?!?
Well said bro , I appreciate your existence here.
We are working hard all the time to deliver the best for our clients