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I hosted my site: https://www.drmore.live and it has been hacked. I opened three support tickets regarding the hacking. Till today nothing has been done and i cannot use my site. Its been about 3 weeks now.

Below is the security status from the web security:

Whoa! Are you sure you want to go there?
https://www.drmore.live/ may be risky to visit.

--- So guys be cautious when using X3host.

(04-03-2019 02:20 PM)The Saint Wrote: [ -> ]I hosted my site: https://www.drmore.live and it has been hacked. I opened three support tickets regarding the hacking. Till today nothing has been done and i cannot use my site. Its been about 3 weeks now.

Below is the security status from the web security:

Whoa! Are you sure you want to go there?
https://www.drmore.live/ may be risky to visit.

--- So guys be cautious when using X3host.

Hi Saint,

We are not responsible about any website got hacked , Your website maybe hacked due to the following reasons:

Nulled Plugin with a virus or Malcious codes.
Installing un known themes,
Uploading a virused script!

You should be able to deactivate all plugins and replace the index.php file with the default wordpress one,

All other client's websites are safe because they all separated from each others due to the cloudlinux technology,

We can help you , Please submit a ticket and one of our staff will check it for you! As you know it's not our mistake but we will help!

(04-03-2019 07:03 PM)SSD Hosting Wrote: [ -> ]

(04-03-2019 02:20 PM)The Saint Wrote: [ -> ]I hosted my site: https://www.drmore.live and it has been hacked. I opened three support tickets regarding the hacking. Till today nothing has been done and i cannot use my site. Its been about 3 weeks now.

Below is the security status from the web security:

Whoa! Are you sure you want to go there?
https://www.drmore.live/ may be risky to visit.

--- So guys be cautious when using X3host.

Hi Saint,

We are not responsible about any website got hacked , Your website maybe hacked due to the following reasons:

Nulled Plugin with a virus or Malcious codes.
Installing un known themes,
Uploading a virused script!

You should be able to deactivate all plugins and replace the index.php file with the default wordpress one,

All other client's websites are safe because they all separated from each others due to the cloudlinux technology,

We can help you , Please submit a ticket and one of our staff will check it for you! As you know it's not our mistake but we will help!

Okay, appreciated. Will again for the 4th time submit a ticket in regards to this. All my files were totally deleted but the status still remains.

Appreciated

how can anyone be stupid to not use a reliable hosting company?
this is your business for godsake

doesnt make sense at all.. but hey

maybe its me

hey your not replying my tickets and PMs from the last 1-week
ticket no - 791406
reply man

I've been waiting for someone to do what they promise to do and to which that is supposed to be included in the 1yrs hosting package, for the past month and still nothing has been done. I got 2 replies from Howard, support staff, but nothing has been done. My problem with these people is that they advertise that you get a free domain name with the purchase of yearly hosting - I paid $18.99 almost 5 weeks ago. Supplied them on sign up with the domain name I wanted after checking it was available, and.........NOTHING!! Wrote to see why, got a message from Howard saying they would secure it immediately, ......NOTHING, wrote again 2 weeks later, again, after checking it was still available, he replied saying they had missed my message and would secure it immediately, again,........NOTHING. I have just written to them again giving them til today, Monday to sort this out otherwise I will report fraudulent activity on the account through paypal and get a refund. Yes, taking people's money under false pretences/not giving that which was paid for, IS FRAUD.

Beware of dealing with this company, I really don't have much hope of them being able to do what they say and, as for them saying that they have '000's of customers, well, if they have these '000's of customers, why are they on a blackhat site giving huge 'discounts' to members here? Surely, at their proper retail prices which they are charging their 000's of customers, they wouldn't need to, would they???

Again, be very aware of possibly being scammed by this poster and try to do your own due diligence before being scammed out of your hard earned money!!

(04-03-2019 10:18 PM)jimmythesaint Wrote: [ -> ]how can anyone be stupid to not use a reliable hosting company?
this is your business for godsake

doesnt make sense at all.. but hey

maybe its me

We are working hard on our company, and i'm sure all services are working great.

All Servers have a 100% Uptime and the response rate on all of our tickets doesn't take longer than 15 Minutes in hard times.

We changed all or our servers recently to a dual core server with more ram and ssd drive for more performance and reliability.

We will post a daily screenshots from our uptime and working services.

---

Quote:tinamou99

I'm sorry to hear that you have issues with us,
Please send me the support ticket, and i'll check it from my side and fix any issues you may have with us.

---

Quote:sandipsns

I can see there is an answer inside your ticket , Can you please double check it now?

(04-09-2019 12:23 AM)SSD Hosting Wrote: [ -> ]

Quote:tinamou99

I'm sorry to hear that you have issues with us,
Please send me the support ticket, and i'll check it from my side and fix any issues you may have with us.

---

@SSD Hosting, this was the last I heard anything from anyone concerning my issue, it was a message from a support staff named Oscar, not Howard as I first thought, in which he said
====================
X3HOST Support <support@x3host.com>

Thu, Mar 28, 11:50 PM (12 days ago)

to xx

Hi xxxxxx,

I apologize we missed the domain name letters
I'm going to register it now
I apologize for the previous tickets,
I'll add +1 week free with the service for free
Looking forward to your reply,
Oscar M,
===========================

And after 12 days - NOTHING!!

So I wrote to you today, no reply or any response as yet but it's not surprising seeing how your 'company' conducts itself!

This was my message via email -

===========================
xxx <xxxxx@gmail.com>

Apr 8, 2019, 12:50 AM (1 day ago)

to X3HOST
So what’s the excuse this time? I have been so patient with you idiots that it’s really not funny any longer. I have never seen such a useless incompetent company (can I call it company???) in my life and I have dealt with some useless ones in my years of online trading.
Either finalize this web domain - xxxxxxxx.net by close of business Monday or send me back my money.

I am done with the lies, excuses and anything else that you can think of saying, I just need the domain name that came with the purchase of 1 years hosting and access to the cpanel.
===========================

So, yes, you can probably see that I am not impressed in the slightest with how this has been dealt with. I will PM you the details of the domain name. The support ticket number is : #257370

So, @ssdhosting, its now been another 48hrs since I wrote the above and wrote to you via PM and support email and STILL NOTHING from you. You people are just the most useless, ignorant, money grabbing scammers that I have seen on any web forum.

To make a simple reply would be good, to do what i have paid for would be even better. How difficult is it to obtain the chosen domain name upon sign up? I signed up and paid for this (completely sh*t) service over 6 weeks ago and still have nothing to show for the money paid. I'll be writing to paypal and to the admins here. Firstly to get my money returned from paypal and the second (admins) to see if we can get your Bullsh*t BSO cancelled or at least set on pause for the admins to look in to this as you are using this site to scam the members here.

Your (non) service is unbelievable!!