03-19-2017, 11:23 AM
(03-18-2017 09:56 PM)akiratoya13 Wrote: [ -> ]@FreeBlackHat : Hi.. I'm sorry, I want to ask for refund... As I found out yesterday or 2 days ago that this hosting get hacked, and I already think much about it and don't want to take this too far because I don't want my work get ruin like a time bomb...
Since I have done almost nothing on your host, I'm asking for refund. I already send refund request but still doesn't get any reply till now...
Up to before this issue, I always get fast response from your customer service, but for this, I think it's already too long.. So, I'm sorry if I must ask for refund here.
I'll send my registration account via pm.
Your hosting account is working great with us,
We have replaced the default index.php to index.php.hacked ( this is the name we replaced ) and all index.php.hacked were deleted ). and replaced with the wordpress default one,
Your hosting account with us was since 9/2016 and i can see all of your websites are working great with us without any issues, We have an announcements posted here with the migration process to the new server, also your issues with Zamfoo Master reseller addon fixed too and i think this is the ticket that you want to mention about it here,
If you have any issues please contact me within p.m and we will be happy to assist you ,
For the refund process please check our refund privacy policy from here:
https://www.x3host.com/term-of-service/
As you can see you have accepted our terms of service when you joined us since months, We issue refund for any member request the refund ,
For TheNexus Issue, We talked with the 2checkout staff and they informed us that they sent you the refund, Please check the refund with your bank account, I'm sure you get it, If you are sure that you didn't get it please contact the 2checkout company you can fix the refund issue with them .
Please feel free to contact us any time or submit a ticket if you need to fix any issue related to the x3host payment processing.
We don't have any pending Orders or tickets for now : )
Have a nice day guys.