Best Blackhat Forum

They are full of shit, my site been down for two months. They say its fixed BS,
Error establishing a database connection, IT been saying that for two months now. I am moving as soon as i get a chance. DON'T RECOMMEND!!!

---

PS, I CAN'T EVEN LOGIN TO GET A COPY OF MY SITE! BAD BAD BAD SERVICE

(08-03-2017 05:22 AM)ker Wrote: [ -> ]They are full of shit, my site been down for two months. They say its fixed BS,
Error establishing a database connection, IT been saying that for two months now. I am moving as soon as i get a chance. DON'T RECOMMEND!!!

---

PS, I CAN'T EVEN LOGIN TO GET A COPY OF MY SITE! BAD BAD BAD SERVICE

You can submit a ticket, and our staff will help you to fix your issues.

Error establishing a database connection is happening due to the issues with your wordpress website or plugin ,

Here is a tutorial of how to fix it.

http://www.wpbeginner.com/wp-tutorials/h...wordpress/

This is a popular issue on wordpress websites,

We have a 100% uptime with all servers without no issues.

" Error establishing a database connection error " is related to a technical errors with wordpress not the servers, There are many websites hosted with wordpress and working great without any issues..

Thanks.

As a long-time hosting user with multiple providers - whenever I see someone going on about any error at some length - it makes me wonder why the user has not looked into the error and taken all actions to fix it, BESIDES asking the provider for help ??

There are errors caused by all different sorts of things, this much is true, BUT:
If any error lingers more than a day or so with no help from the provider, it is time to take action on one's own.

What I mean is...:
1. Having a recent backup copy of your content ready to deploy on another server is always an option;
2. Having it all set up and ready to go on a 2nd server is another option;
3. Using A records with short TTL times to point a domain at an IP rather than a NS is a quick way to switch providers;
4. Using managed DNS of some sort to create failover protections is another option;
5. ALWAYS having more than a single hosting provider is where better reliability STARTS.

Making sure things stay good at the providers end is where their responsibility ENDS; monitoring services and fixing errors in the content is the user's job - plain and simple.

An example of my own in this matter of lousy services:
I use subdomains of CU.CC for a couple of sacrificial accounts with no valuable content as catch-alls for emails - that way if they get clogged with spam I can kill them off with no remorse and make new ones easily.
But CU.CC is stupidly unreliable because they have zero support and it looks like their server reboots daily and restores bad settings, taking folks' domains down as a result.

I only put up with this nonsense because it is useful to me and free - but with paid services if they go down too much or too often without explanation or support...
They are history - period.

Having an error persist for more than a couple of days though ??
That is just absurd.
Griping about stuff that one must look into and fix one's self - along with blaming the provider for it just makes the complainer look like a dolt.
(BTW, I do not sell hosting nor am I affiliated with any provider - I am just a user too.)

(08-03-2017 06:30 AM)smithnowt Wrote: [ -> ]As a long-time hosting user with multiple providers - whenever I see someone going on about any error at some length - it makes me wonder why the user has not looked into the error and taken all actions to fix it, BESIDES asking the provider for help ??

There are errors caused by all different sorts of things, this much is true, BUT:
If any error lingers more than a day or so with no help from the provider, it is time to take action on one's own.

What I mean is...:
1. Having a recent backup copy of your content ready to deploy on another server is always an option;
2. Having it all set up and ready to go on a 2nd server is another option;
3. Using A records with short TTL times to point a domain at an IP rather than a NS is a quick way to switch providers;
4. Using managed DNS of some sort to create failover protections is another option;
5. ALWAYS having more than a single hosting provider is where better reliability STARTS.

Making sure things stay good at the providers end is where their responsibility ENDS; monitoring services and fixing errors in the content is the user's job - plain and simple.

An example of my own in this matter of lousy services:
I use subdomains of CU.CC for a couple of sacrificial accounts with no valuable content as catch-alls for emails - that way if they get clogged with spam I can kill them off with no remorse and make new ones easily.
But CU.CC is stupidly unreliable because they have zero support and it looks like their server reboots daily and restores bad settings, taking folks' domains down as a result.

I only put up with this nonsense because it is useful to me and free - but with paid services if they go down too much or too often without explanation or support...
They are history - period.

Having an error persist for more than a couple of days though ??
That is just absurd.
Griping about stuff that one must look into and fix one's self - along with blaming the provider for it just makes the complainer look like a dolt.
(BTW, I do not sell hosting nor am I affiliated with any provider - I am just a user too.)

Thanks alot " smithnowt " for your great answers on this type of issues ,

Third-party errors that comes from a script, Plugin or code it's not our responsibility but we are working hard to keep all of our clients happy!

The user should contact the author of the plugin, CMS , To find a helpful support and answer about the issues he might have with the script or plugin ,

Otherwise We helped many clients to fix these issues manually, These issues doesn't came from our servers but it comes from a wrong code, Plugin recently installed , Or a file uploaded or overwritten within the ftp, There are many type of these issues.

I hope one day we sort these issues on a post on our blog , Because some of clients doesn't know that these issues doesn't related to the hosting.

Anyway, I appreciate your answer because it explains things most of people here doesn't know. Even popular hosts like godaddy doesn't help with it. But we help people to get these issues sorted and fixed.

Thanks alot again.

(08-02-2017 06:41 AM)FreeBlackHat Wrote: [ -> ]

(08-02-2017 06:20 AM)Cat17 Wrote: [ -> ]absolutle rubbish my sites were always down at one point they were down for 7 days i lost business, you lied and lied and refused to refund my money. i had 6 months of utter crap hosting and lost a years money that i had paid. why would anyone believe what you say now.

We already improved our services, Added services in new locations, Also the support answer is more than great now .

We can start with new name , But our intention already is to improve our hosting not to cheat people.

We have +1k of bbhf members hosted on our servers.

I'm sure all people here will trust us once we post a daily screenshot of our uptime and support tickets that were answered at the same time.

Thanks again, and i hope you enjoy our services.

i did not enjoy your services, i put up with your lies and rubbish hosting for 6 months hoping it would improve it did not in fact it got worse untill i was forced to get new hosting. you did not delivery the service you promised and i think giving you 6 months to get it right was more than enough time. i paid for a years hosting $159 plus extra payment for c/panel and softaculous and every month c/panel and softaculous would expire even though i had paid for a years subscription and would have to wait days for you to activate again so explain why you think it is ok to take my money and behave like this?

Regarding the reply just above this one - please tell us all WHEN exactly was it that this happened ??
It seems odd that such a high price was paid when this providers posts have been offering much lower priced deals for quite a while..?
The impression given in the reply is that it was a while ago - that the user paid too much for a single service, and then waited WAY too long to deal with the problems they already knew about...or had no idea how to fix.
Please clarify and specify more details so that the rest of us here can get a clear picture of this ??


Now, back to where I was going with this...
Its all good X3Host, glad to pitch in a little as I may !!

The truth is just the truth and it is only right to expose it.

Part of the truth here is that whether or not you deserve it in the present time - folks have been beating you up mercilessly here.

Thus far all the 'complaints' I've seen are either very old, or show lacks of clues on the user's parts.

So, if there are real, actual problems in the immediate timeframe that are TRULY this provider's problems, it would be helpful if such are posted here; else - it would be VERY helpful to hear from others using this service's products NOW who are satisfied with it ?!?

Too many folks think that technical skills are like their microwave-tray meals - just push ONE button and its all done - and that is plain foolish.

The steps to get a domain name, hosting and keeping a site up REQUIRE both learning and action over and over as things change.

Users wanting to have and keep sites need to either accept these facts, or go back to watching TV and staring mindlessly at 'social' sites instead of becoming a PITA to others in a realm they have no business pretending to use. (YES - pretending - because without learning that is ALL it is !!)

Side notes:
Within the recent decade I have learned ALOT from my hosting providers when my support requests have asked about things that must be fixed by ME...and NOT them.

-IF- you (as a hosting user...) want to have and keep hosting your domains, do yourself a favour and either get a monitoring service of some sort - or use a simple, local, free monitoring app like Integrio Uptime Scout.

Then try to be gentler with your provider(s) as they have ALOT of work just keeping their services up and running with all the baloney going on 24/7/365 on the interwebs.

(08-03-2017 07:32 AM)Cat17 Wrote: [ -> ]

(08-02-2017 06:41 AM)FreeBlackHat Wrote: [ -> ]

(08-02-2017 06:20 AM)Cat17 Wrote: [ -> ]absolutle rubbish my sites were always down at one point they were down for 7 days i lost business, you lied and lied and refused to refund my money. i had 6 months of utter crap hosting and lost a years money that i had paid. why would anyone believe what you say now.

We already improved our services, Added services in new locations, Also the support answer is more than great now .

We can start with new name , But our intention already is to improve our hosting not to cheat people.

We have +1k of bbhf members hosted on our servers.

I'm sure all people here will trust us once we post a daily screenshot of our uptime and support tickets that were answered at the same time.

Thanks again, and i hope you enjoy our services.

i did not enjoy your services, i put up with your lies and rubbish hosting for 6 months hoping it would improve it did not in fact it got worse untill i was forced to get new hosting. you did not delivery the service you promised and i think giving you 6 months to get it right was more than enough time. i paid for a years hosting $159 plus extra payment for c/panel and softaculous and every month c/panel and softaculous would expire even though i had paid for a years subscription and would have to wait days for you to activate again so explain why you think it is ok to take my money and behave like this?

All cpanel licenses needs a manually activation with this command,


Here is a tutorial about that inside our knowledge base for our clients that have cpanel installed with vps:

https://manage.x3host.com/knowledgebase/...n-ssh.html

We mentioned all of these information inside your tickets before. we have tried to make everything clear for you.

ALL softaculous licenses has an automatic activation and it doesn't expire because we are in a partnership with " SOFTACULOUS " Company also we have credits there.

But the cpanel license needs a manually activation within the ssh window, as we have wrote before inside your tickets,

The cpanel expire monthly and need a manually verification from your side, We have talked about this inside the support tickets you have created before with our staff.

All of our cpanel licenses is being activated automatically , But it needs that command above to activate it.

I know this is bad for clients that need their services work without no issues,

but if you have searched little about the " Cpanel license activation command on google search " I'm sure you won't need us anymore to activate it manually for you.

We have a number of orders placed in x3host daily + Many tickets,

We are trying to do our best to make the services up and working great.

Thanks.

---

(08-03-2017 07:34 AM)smithnowt Wrote: [ -> ]Regarding the reply just above this one - please tell us all WHEN exactly was it that this happened ??
It seems odd that such a high price was paid when this providers posts have been offering much lower priced deals for quite a while..?
The impression given in the reply is that it was a while ago - that the user paid too much for a single service, and then waited WAY too long to deal with the problems they already knew about...or had no idea how to fix.
Please clarify and specify more details so that the rest of us here can get a clear picture of this ??


Now, back to where I was going with this...
Its all good X3Host, glad to pitch in a little as I may !!

The truth is just the truth and it is only right to expose it.

Part of the truth here is that whether or not you deserve it in the present time - folks have been beating you up mercilessly here.

Thus far all the 'complaints' I've seen are either very old, or show lacks of clues on the user's parts.

So, if there are real, actual problems in the immediate timeframe that are TRULY this provider's problems, it would be helpful if such are posted here; else - it would be VERY helpful to hear from others using this service's products NOW who are satisfied with it ?!?

Too many folks think that technical skills are like their microwave-tray meals - just push ONE button and its all done - and that is plain foolish.

The steps to get a domain name, hosting and keeping a site up REQUIRE both learning and action over and over as things change.

Users wanting to have and keep sites need to either accept these facts, or go back to watching TV and staring mindlessly at 'social' sites instead of becoming a PITA to others in a realm they have no business pretending to use. (YES - pretending - because without learning that is ALL it is !!)

Side notes:
Within the recent decade I have learned ALOT from my hosting providers when my support requests have asked about things that must be fixed by ME...and NOT them.

-IF- you (as a hosting user...) want to have and keep hosting your domains, do yourself a favour and either get a monitoring service of some sort - or use a simple, local, free monitoring app like Integrio Uptime Scout.

Then try to be gentler with your provider(s) as they have ALOT of work just keeping their services up and running with all the baloney going on 24/7/365 on the interwebs.

This member has all respect, He always nicely submit a ticket with us and request nicely a support from our staff.

We don't have issues with him.

We would be happy to assist him further to get the cpanel license fixed by setting the activation to automatically.

Quote:cat17

Please submit a ticket now to our support staff and we will fix this issue permanently for you.

Thanks alot.

(08-03-2017 07:34 AM)smithnowt Wrote: [ -> ]Regarding the reply just above this one - please tell us all WHEN exactly was it that this happened ??
It seems odd that such a high price was paid when this providers posts have been offering much lower priced deals for quite a while..?
The impression given in the reply is that it was a while ago - that the user paid too much for a single service, and then waited WAY too long to deal with the problems they already knew about...or had no idea how to fix.
Please clarify and specify more details so that the rest of us here can get a clear picture of this ??


Now, back to where I was going with this...
Its all good X3Host, glad to pitch in a little as I may !!

The truth is just the truth and it is only right to expose it.

Part of the truth here is that whether or not you deserve it in the present time - folks have been beating you up mercilessly here.

Thus far all the 'complaints' I've seen are either very old, or show lacks of clues on the user's parts.

So, if there are real, actual problems in the immediate timeframe that are TRULY this provider's problems, it would be helpful if such are posted here; else - it would be VERY helpful to hear from others using this service's products NOW who are satisfied with it ?!?

Too many folks think that technical skills are like their microwave-tray meals - just push ONE button and its all done - and that is plain foolish.

The steps to get a domain name, hosting and keeping a site up REQUIRE both learning and action over and over as things change.

Users wanting to have and keep sites need to either accept these facts, or go back to watching TV and staring mindlessly at 'social' sites instead of becoming a PITA to others in a realm they have no business pretending to use. (YES - pretending - because without learning that is ALL it is !!)

Side notes:
Within the recent decade I have learned ALOT from my hosting providers when my support requests have asked about things that must be fixed by ME...and NOT them.

-IF- you (as a hosting user...) want to have and keep hosting your domains, do yourself a favour and either get a monitoring service of some sort - or use a simple, local, free monitoring app like Integrio Uptime Scout.

Then try to be gentler with your provider(s) as they have ALOT of work just keeping their services up and running with all the baloney going on 24/7/365 on the interwebs.

it was november 2016 it was for VPS hosting so was not high priced if i had the service i was promised. i gave them chance after chance hoping they would improve but finally the sites were down for days support only answered every 5 days and for anything that needed fixing our side was done it was unfortunate the same could not be said for there side, there was constant lies from there support when they finally answered. when i changed hosting the new hosting company told me there was major problems moving my sites because there servers were unstable. i moved my sites May 2017 to the new hosting

(08-03-2017 08:36 AM)Cat17 Wrote: [ -> ]it was november 2016 it was for VPS hosting so was not high priced if i had the service i was promised. i gave them chance after chance hoping they would improve but finally the sites were down for days support only answered every 5 days and for anything that needed fixing our side was done it was unfortunate the same could not be said for there side, there was constant lies from there support when they finally answered. when i changed hosting the new hosting company told me there was major problems moving my sites because there servers were unstable. i moved my sites May 2017 to the new hosting

I don't want to argue with you but 5 days to answer your tickets is very long time !

I can see most of your tickets has an instant answer , Our staff helped you more than one time to get everything fixed maybe in one hour , 3 hours, 5 hours . And only one ticket was answered and the staff informed you that they are contacting cpanel.net to fix this issues from their side! we answered again after 5 days of our previous answer. That's because there was a delay from the cpanel.net side not us.

I'm sure the server was very stable it was hosted on our best location In Arizona, Phoenix.

The only issue there was with the license itself! I couldn't believe that the new hosting said that. ( As you were hosted on one of our best location also the server specs was very great )

I think you was have a vps with 16 GB Ram with unlimited bandwidth and about 1TB Disk space.

I'll upload a 100mb.bin file to test the server speed now.

Please hold on.

Thanks for replying with more details Cat17 !!:

(08-03-2017 08:36 AM)Cat17 Wrote: [ -> ]it was november 2016 it was for VPS hosting so was not high priced if i had the service i was promised. i gave them chance after chance hoping they would improve but finally the sites were down for days support only answered every 5 days and for anything that needed fixing our side was done it was unfortunate the same could not be said for there side, there was constant lies from there support when they finally answered. when i changed hosting the new hosting company told me there was major problems moving my sites because there servers were unstable. i moved my sites May 2017 to the new hosting

So the incident was most of a year ago, and went on for 6+ months...wow.

My only exposures to VPS hosting just yet are with free and very low cost accounts which I am using for learning that realm - very slowly and totally at my own paces - but still, if a service is really bad for weeks at the start, it is usually likely that getting a refund ASAP is the best choice.

I would also make a guess based upon your info that back then, this provider had outsourced 'support' only to find that was a very bad idea, or, failing that - had some very bad support staff who brushed off clients.

It seems only fair to say that within the time since your problems with this provider that they have likely struggled their way into better services, or at least that such is possible, yes ??

My response to all the above is to tell those who had poor services during such a struggle to ask the provider for compensation WITHIN their services if a refund will not be given;
In one instance with a struggling service I did that and they tacked on a whole free year in service credit - then things got MUCH better and I am still with them.

In the present moment my best provider that I've been with for years is throwing 403 errors on several domains of my own and those of friends whom I share it with - really - right this very minute.
My monitoring showed it, I double-checked it, and have made a ticket.

Am I all in a yank about this ??
Nope. Why ??
They are in a very different time zone - and when they wake up (tonight, by my clocks here...), I know they'll unblock those domains quickly.

Perfect service would be great in anything - but is not realistic to expect;
~90% is very good; any higher reliability is simply amazing.
Providers say they promise 99% all the time, but they know that this is hard to prove as well as unlikely to be delivered.

A great sales pitch though, ain't it ?!?