(01-12-2017 02:17 PM)family11 Wrote: [ -> ]check my admin area to see still the same but i got a issue with a site. i got the chat open on you guys hosting site.
Our staff are existed in the support center all the time, skype is not an official method for contact but we open it to make everything easier for our clients,
We are online there now
Quote:TheNexus
We don't have any pending tickets for now all were answered : ), Please give our hosting a try and i will be happy to receive your honest review about our services.
![[Image: Frmv072.jpg]](http://i.imgur.com/Frmv072.jpg)
Our offer still available for limited time only,
We will add new lifetime plans today to our main post : )
(01-13-2017 12:31 AM)FreeBlackHat Wrote: [ -> ]We will add new lifetime plans today to our main post : )
Yes, it's true. You too could be tied in to this legendary performance and customer service...
...for ever...
...AND EVER...
...AND EVER...!
Quote:@FreeBlackHat
You don't respond to my PM's.
Your support don't respond or give a quick solution.
Today i more than 72 hours that al my sites are down, and all of that time you are working on and don't get a solution??
Now please make it work or refund me.
I didn't get a response from yesterday....and as always your support is online but wont respond.
Now I give you three solutions:
1. Give me the VPS backup, so i can restore it somewhere else because you need too much time to move it to another VPS
2. Make it work (now) or give me an estimated time of finish
3. Refund me
update, now I get the message from suport:
The messages are always the same:
support Wrote:Our staff is working on it now,
We will update you soon
Looking forward to your reply,
What you chose?
And the thy don't update me, if I don't write them 6 messages.
They don't tell me what are ding or what is going on, what are repairing, what are restoring or whatever.
If you want to update your customers, send me an update of what work has ben done and you plan to do.
But most important the ETA of finishing job. Not soon. What soon means for you?? For me soon is a couple of hours, not 4 days and more.
"And the thy don't update me, if I don't write them 6 messages.
They don't tell me what are ding or what is going on, what are repairing, what are restoring or whatever."
Yes, that is their model of successful business ...
Quote:F9l7P13
We don't have any p.ms from you, can you please let me know what is your problem you have and let me know on the p.m, I'm sure we can help you further, as all of our servers uptime now are 100% .
Quote:xell
We are working on your request now, your vps has a rare error we reported it to the [Reported by Members as SPAM THREAD] to help our technical staff getting your vps back again,
Thanks
I am glad to hear that all of your servers uptime is 100% now.
But what is the "uptime" of your customer service?
Or Let me put it to you this way:
How long does it take for your company to issue a refund?
FreeBlackHat Wrote:We are working on your request now, your vps has a rare error we reported it to the [Reported by Members as SPAM THREAD] to help our technical staff getting your vps back again,
Thanks
I get that this is a rare error. The server doesnt work. OK
But you have access to the files?
Can you get me the files and DB of the sites?
i need this urgently for today.
can you do it yes or no?
This is the simplest question I need you to answer.
are you guys doing a update on the servers? me and my clients cant access our sites. i hate to keep writing support about issues every other day. this a good service when i dont have any problems. i have my clients on my back and that dont give me a good rep when im trying to build my hosting business and run my other ones. its hard to get a issue fix when support response are very long.
