(03-01-2019 07:59 AM)Ness491 Wrote: [ -> ]Hi,
My store worked without a problem for several weeks. And since yesterday, I can not access the site or wp dashboard.
The allocated memory has been reduced to 512 MB! Why? Without any notice?
I contacted the support by opening a tick and the answer was:
"There is nothing more I can do about it, it's the limit for accommodation for life.
You only pay once and host forever with the current 512 MB"
Thank you for intervening to solve this problem. With that allocated memory, I won't even be able to use a plugin to migrate the site!
Hello thanks for posting this in our thread.
I do apologize that their is a limit on lifetime hosting package of 512mb, however you must also understand that its realistic to have a limit especially since you paid once and host forever.
$34.99 for hosting and you never pay again with 512MB is truly a blessings for many.
Lifetime package is not for high traffic website like yours and we have explained this to you.
Lifetime hosting is great for anyone who runs a website and can stay within the limit of 512MB. This is what you paid for and wont have to ever pay again.
Imagine if the server was opened with no limits, we would run out of business within a week, then we would be a bad hosting company.
I understand that your only concern is your business and you have all right to but we must also care about you and every other client.
We are always here for you and will continue supporting your lifetime service.
Best regards,
JH Team
(03-01-2019 08:02 PM)ecayer Wrote: [ -> ]Hello thanks for posting this in our thread.
I do apologize that their is a limit on lifetime hosting package of 512mb, however you must also understand that its realistic to have a limit especially since you paid once and host forever.
$34.99 for hosting and you never pay again with 512MB is truly a blessings for many.
Lifetime package is not for high traffic website like yours and we have explained this to you.
Lifetime hosting is great for anyone who runs a website and can stay within the limit of 512MB. This is what you paid for and wont have to ever pay again.
Imagine if the server was opened with no limits, we would run out of business within a week, then we would be a bad hosting company.
I understand that your only concern is your business and you have all right to but we must also care about you and every other client.
We are always here for you and will continue supporting your lifetime service.
Best regards,
JH Team
Thanks for your response. However, 512mb has not been allocated since the first day. It's only in recent days that you've reduced that. Using one plugin shut down the site, 512mb even for lifetime package is not enough!
You should have mentioned it on your first Post!
WHY SHOULD YOU CHOOSE US?
1. 24hrs support
2. SSD drives for all plans
3. Free SSL Certificate
4. 99.99% uptime
5. Latest speed technologies
We are always available to assist you so please do not hesitate to contact us.
Avoid This sh*t
I had 2 lifetime accounts with them.
They reduced the dedicated memory after 30 days. Your sites will not work anymore
I got the refund thanks to paypal.
Avoid This sh*t
WHY SHOULD YOU CHOOSE US?
1. 24hrs support
2. SSD drives for all plans
3. Free SSL Certificate
4. 99.99% uptime
5. Latest speed technologies
We are always available to assist you so please do not hesitate to contact us.
(03-04-2019 04:59 AM)Ness491 Wrote: [ -> ]Avoid This sh*t
I had 2 lifetime accounts with them.
They reduced the dedicated memory after 30 days. Your sites will not work anymore
I got the refund thanks to paypal.
Avoid This sh*t
You asked for a refund for one of you account and then open a dispute immediately.
We refunded you even after using our services from Dec 12th 2018.
We then suspend your other account because if one account was not good enough then the second certainly cannot be good also.
We did this because we have no reason to do business with you, you then open a support ticket telling us that you asked for a refund for one account on email@domain.com and this account email@newdomain.com is good and no refund in needed.
we then replied that a refund in in process, you then open another dispute which was already refunded.
We have no issues with you and certainly wishes you the best with your business.
I can understand that you wanted more than what we can offer so parting ways is quite normal with no negative feelings.
Can't put my website online properly using external domains, already pointed the proper name servers but no response. Wordpress wp-admin not working properly. your server doesn't offer phpmyadmin recent versions, can't login into my client area. Can't even open your website, seems like your servers are down, it kinda sucks and to be honest I`m not sure if I can use your hosting for business purposes. Any clue?
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