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***henry8693*** · 09-19-2017, 05:25 PM

(09-19-2017 04:07 PM)FreeBlackHat Wrote: Thanks guys we have changed the main server ip in Phoenix ,AZ.

The reason is : the ip that ends with ..85 is blacklisted and many of our clients can't send emails so we have changed the ip to ..78 and now all of our clients can send emails directly to inbox.

Nothing were down. but the change of the ip was so important to us. and this doesn't take only 1 second. But i can see many of our clients hosted on this server their networks/IP's has affected with this change.

We still have the 100% Uptime.

This update doesn't affect the other clietns hosted on the other locations in , New York, Kansas City, Netherlands, Germany, France and SG.

Thanks for the update.
It could be better you post the status on your server or forum or Social Network like Twitter or FB.
Since you are improving month by month and appreciate your relentless effort, you should now bring better services in the coming future. But at least implement one of the methods above.

Informing/announcement/notice is one of the important services you should cater from this day forward.

Cheers!

***FreeBlackHat*** · (This post was last modified: 09-19-2017 05:46 PM by FreeBlackHat.)

(09-19-2017 05:10 PM)waqar777 Wrote: Thanks Now working fine ..

You are most than welcome..

Thanks for your patience ..

Now everything is better with the ip change...

(09-19-2017 05:25 PM)henryshare Wrote: Thanks for the update.
It could be better you post the status on your server or forum or Social Network like Twitter or FB.
Since you are improving month by month and appreciate your relentless effort, you should now bring better services in the coming future. But at least implement one of the methods above.

Informing/announcement/notice is one of the important services you should cater from this day forward.

Cheers!

You are most than welcome .

That's right. We always inform our clients with any changes, Improvements but in this case the change of the main ip already affected many clients / Locations and this is the first time to see the change of the ip can cause troubles for our clients.

But i can see all locations has been resolved with the new IP.

Thanks again henry, and for your trust.

***Nunzolo*** · 09-19-2017, 08:52 PM

I bought reseller package Friday:

From yesterday:
https://manage.x3host.com/ don't works..... 90% return a 500 error or ERR_CONNECTION_REFUSED

My domain don't work, never worked from Friday (I opened a ticket.... no response in 24 hours... i'm waiting)

Today cPanel and WHM is up, but was down for 2 days....

If they don't solve these problems during the day, I will ask for a refund.

***FreeBlackHat*** · (This post was last modified: 09-19-2017 09:57 PM by FreeBlackHat.)

(09-19-2017 08:52 PM)Nunzolo Wrote: I bought reseller package Friday:

From yesterday:
https://manage.x3host.com/ don't works..... 90% return a 500 error or ERR_CONNECTION_REFUSED

My domain don't work, never worked from Friday (I opened a ticket.... no response in 24 hours... i'm waiting)

Today cPanel and WHM is up, but was down for 2 days....

If they don't solve these problems during the day, I will ask for a refund.

Can you please remove your browser cache and try again ?

PS: Our Uptime is 100% . Please check our latest update here on this posts:
Post: #1498 and Post: #1485...

Also From My side we don't have any pending tickets !
Please send me a PM with your ticket id to check your website?

***Nunzolo*** · 09-19-2017, 10:30 PM

PM sent with my data and my ticket ID!

***0nline*** · (This post was last modified: 09-20-2017 12:43 AM by 0nline.)

I purchased 1 year hosting today worth $15

with free domains but few hours gone

The domain name is still not registered from the http://www.whois.com

I can't access my account and cpanel always down.

What's happening?

I am thinking of requesting for a refund and just buy a more expensive but reliable hosting

***honeypott*** · 09-20-2017, 01:00 AM

Hola..

Your clientarea is down again.. No way to access tickets..
Sites are down again.. almost 2 hours now..

Please do tell.. when you say 100% uptime.. what uptime are you referring to?

***FreeBlackHat*** · 09-20-2017, 01:30 AM

The ip is still not reachable to some locations around the world.

I'm checking this from my side..

Please hold on guys....

***FreeBlackHat*** · 09-20-2017, 01:48 AM

The UDP port for this ip was accident blocked by our DC by mistake. so the ip was working on some locations and the other location they are not working great. We have opened the UDP port and it seems this solution fixed all issues now.

We are trying hard to answer all questions but i remember you guys to reach us at our support center or for quick answer at skype: x3host@outlook.com or you can PM me anytime. I exist here 24 hours...

***FreeBlackHat*** · 09-20-2017, 02:04 AM

We are here guys try to do our best to give you the best support ever!

But i remember you the best way to reach us is:

Submitting a ticket to our support staff ( Sales and Support ) >> Submit a ticket

Live Chat >> For any type of questions.

E-Mail: sales@x3host.com >> For any type of questions.

Send me a PM if you didn't receive answers from our support staff >> Click Here >> For any type of questions.

We have now a live skype account for sales only >> x3host@outlook.com

Hope you guys enjoy our services.