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07-03-2023, 07:47 PM
Post: #1
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[GET] customer service course handling difficut customers
Learn How to Turn Negative Situations Into Positive Customer Service Experiences with Empathy and Professionalism
Rating: 4.6 out of 5 (28 ratings) 1,277 students Last updated 7/2022 What you'll learn Deliver bad news and escalate complaints in a professional manner Deal with difficult customers and diffuse tense situations Build rapport with your customers and acknowledge their emotions Use empathy to make your customers feel valued, heard, and respected Ask effective questions to gather valuable information Understand your customers’ needs and provide suitable solutions Set realistic customer expectations to prevent potential problems Replace language that triggers negative emotions Assess the situation and validity of customer complaints Effectively manage stress and stay calm under pressure Collect and analyze customer feedback to improve your products and services Turn every challenge into an opportunity for growth And more! Course content 7 sections • 63 lectures • 2h 47m total length Free coupon: https://www.udemy.com/course/customer-service-course-handling-difficult-customers/?couponCode=SUMMERPROMO Have a nice day! 
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