07-03-2023, 07:47 PM
Learn How to Turn Negative Situations Into Positive Customer Service Experiences with Empathy and Professionalism
Rating: 4.6 out of 5 (28 ratings)
1,277 students
Last updated 7/2022
What you'll learn
Deliver bad news and escalate complaints in a professional manner
Deal with difficult customers and diffuse tense situations
Build rapport with your customers and acknowledge their emotions
Use empathy to make your customers feel valued, heard, and respected
Ask effective questions to gather valuable information
Understand your customers’ needs and provide suitable solutions
Set realistic customer expectations to prevent potential problems
Replace language that triggers negative emotions
Assess the situation and validity of customer complaints
Effectively manage stress and stay calm under pressure
Collect and analyze customer feedback to improve your products and services
Turn every challenge into an opportunity for growth
And more!
Course content
7 sections • 63 lectures • 2h 47m total length
Free coupon:
https://www.udemy.com/course/customer-service-course-handling-difficult-customers/?couponCode=SUMMERPROMO
Have a nice day!
Rating: 4.6 out of 5 (28 ratings)
1,277 students
Last updated 7/2022
What you'll learn
Deliver bad news and escalate complaints in a professional manner
Deal with difficult customers and diffuse tense situations
Build rapport with your customers and acknowledge their emotions
Use empathy to make your customers feel valued, heard, and respected
Ask effective questions to gather valuable information
Understand your customers’ needs and provide suitable solutions
Set realistic customer expectations to prevent potential problems
Replace language that triggers negative emotions
Assess the situation and validity of customer complaints
Effectively manage stress and stay calm under pressure
Collect and analyze customer feedback to improve your products and services
Turn every challenge into an opportunity for growth
And more!
Course content
7 sections • 63 lectures • 2h 47m total length
Free coupon:
https://www.udemy.com/course/customer-service-course-handling-difficult-customers/?couponCode=SUMMERPROMO
Have a nice day!