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This is taking forever -he does not even answer Skype which he was till he made me buy one of these.Please dont tempt me to do a Paypal dispute.

Service has actually picked up over the last month. The beginning of the year I lost our founding system admin of 4 years, This had been on-coming for about 6 months. With losing my support I have spent the last 5 months re-learning everything he had created for the system "We have many proprietary apps". In doing this I did lose track of support and well hiring someone in this field is just not an option because we all know "trust thy brother" does not apply in this field.

Now that I have a grasp on everything the support tickets are getting answered quickly, turn around on software installs and server setup is quick and all of the software and the servers are stable. I have implemented a 70 thread rule per software to ensure that the servers stay stable and that everyone is happy. I am just trying to get everything back to normal.

I am not sure if you contacted me on skype @ sudochop but I would be more then happy to help you there.

For the person who cancelled your account you can use promo code 1PE5E2U0YC and sign up for 30% off.

We have had a few big changes recently at bhsvps.com, one being a new partner. They provide normal Windows VPS Servers and have been in business since 2010. At this time they do not want to be named but are extending server resources and manpower. This new partnership allows me as the owner to handle support and server issues more effectively and in a timely manor. Below are a few of the changes we are applying. As for new titles we would love your suggestions so post them here and I will see about getting licenses!


Average Response Time Tracking* : http://bhsvps.com/ticket-response-time/
Thread Counts: 70 Per Application
Removed Outdated Software Titles
Dropped Price On Don Package
Updated the Automatic Update Software to improve Automatic Software Updates
We are researching new titles to add to the VPS Servers.


*Effective 5-14-2014 we will be tracking average response time. The average is over the last year right now so it may be high. Our goal over the next 2 months is getting our average back to 1 hour.

You can check out our ticket response time here: http://bhsvps.com/ticket-response-time/

Our new staff is on top of support and installs... leaving me to get new software prepped for the servers. Come check it out!

skype me if you need support: sudochop

How do you make a profit :O some of the software included cost more than your packages each month.
Unless its the same licence for multiple vps's?

We provision licenses as the customer need them using our provisioner.

You can check out the demo here: https://www.youtube.com/watch?v=oZD6gGTNXHE

Most compaines that offer the same services can not save SEnuke settings so every time it crashes your stuck re-entering your info... With ours it saves everything :) and downloads pre-created hotmails.

You have your own personal workspace "Z:\" where you can upload and download files as well as save them.

Hi Masterc)re,

your support team is getting 4 (FOUR) hour to tell a support ticket.
May be, some more guys in job.

FOUR hour to reply is "so much" isn't it?

Not when you have me on skype, we had worked on your issue yesterday for over 2 hours. I connected twice to your teamviewer to help you simply login to your server. Feel free to contact me on skype again if you have any issues.

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We have also added http://status.bhsvps.com so that customers can view the uptime of our dedicated servers.

I would like to chime in here. I have had this service twice because I came back and gave them another chance, but the service is really lacking. I had the BHS VPS Associate Package for about 6 months before calling it quits AGAIN. I won't be coming back either.

You (OP) can say all you want to defend your business but the VPS I had, half the programs did not work. Allow me to explain: when i clicked on a program to run it from within the panel it would come up and state that a new version was available and then when I went to upgrade the version it stated that I did not have permissions nor rights to do that and then it completely kicked me out of the program. I submitted support tickets and tried to get this rectified to no avail. The support tickets were never answered and my emails were never answered.

I would not recommend this service to my fellow BBHFers.

Jinx

As I said, things have changed over the last year. You are more then welcome to test out the demo server, I have removed all of the software that is not working which was ... pinpioneer, tbs and a few others that were up and down due to different reasons.

Your right we do not allow customers to install or update some software but we do have a automatic updater for all of the software now. Most of the titles have built in updaters such as SEnuke which work fine.

Jinx how about I give you a week trial and you can see whats up with the new system changes. just shoot me a message on skype: sudochop


We also have a option for customers who need 100% admin rights, we just do not advertise it...