12-13-2016, 02:18 AM
![[Image: SNjXrwQ.png]](http://i.imgur.com/SNjXrwQ.png)
Changelog:-
Code:
SWIFT-5036 - Outlook Conditional CSS causes blank ticket posts
4.75
Highlights
Add placeholder support for staff replies
TinyMCE editor does not load for non English languages
Features and Improvements
SWIFT-4998 - Missing " > " while using quote button when TinyMCE is disabled
SWIFT-5001 - Increase default font size of TinyMCE editor
SWIFT-5007 - Add placeholder support for staff replies
SWIFT-5003 - Focus cursor on TinyMCE composition box when replying to ticket
How to use Placeholders
Within the reply/forward area, you can use the below placeholders. When the reply is sent, the placeholder will be replaced with the information it represents. ( Placeholders can also be used within the quick insert options )
Customers Fullname : {{fullname}}
Customers Forename : {{forename}}
Customers Surname : {{surname}}
Customers Title : {{title}}
Customers Salutation : {{salutation}}
Customers Organization : {{organization}}
Customfield : {{custom_field[CustomFieldName]}}
Fixes and other changes
SWIFT-4668 - User Passwords are displayed in plain text
SWIFT-4995 - Unable to quote posts with inline attachments older than 3 days for OnDemand customers
SWIFT-4567 - TicketCount API displays incorrect results when there are multiple departments
SWIFT-4980 - Third party replies are sent to ticket creator when 'User' is selected in 'New reply from end user' notifications
SWIFT-4990 - Line breaks are skipped on disabling the TinyMCE editor
SWIFT-4993 - Issues with Greek characters
SWIFT-2103 - Adding a user note via ticket Followup results in [User Error] Warning
SWIFT-3635 - User is redirected to an invalid URL when 'Restrict Users Group' setting is enabled under Template Group settings
SWIFT-4374 - SLA are not applied again after the SLA has been set via Escalation rules
SWIFT-4504 - Difference in date and time with 'Date' type Custom Fields
SWIFT-4779 - Ticket properties are not updated correctly when replying to tickets.
SWIFT-4991 - TinyMCE editor adding extra lines within emails being sent
SWIFT-4992 - Using \X strips off remaining content
SWIFT-4994 - Notice Undefined variable: _ReplyTabObject encountered in some cases
SWIFT-4999 - Specific HTML headers can cause blank tickets
SWIFT-5002 - TinyMCE editor does not load for non English languages
SWIFT-5004 - KB articles are inserted twice when using the quick insert menu
SWIFT-5005 - Sendgird adds img source code in outgoing emails for OnDemand customers
SWIFT-5018 - Custom Fields are not rendering correctly within notification emails
SWIFT-2670 - SwiftMailer library occasionaly adding additional fullstops within URLs in email notifications
SWIFT-5000 - Unable to trigger staff reply when switching between tabs with TinyMCE editor enabledDemo
Code:
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Code:
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