[X3HOST] Unlimited SSD Hosting, Reseller, VPS [Linux and Windows] Starts from $6 /YR

[nanohits]

(01-17-2018 06:28 AM)FreeBlackHat Wrote:  

(01-15-2018 03:02 AM)drharish Wrote:  Ticket Created #127761 - Please kindly do the needful.

Looking forward to hear back from you ASAP.

Answered it for you.

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Quote:madabest

The account you mentioned you have transferred it to another hosting and you said in the ticket, " That you will transfer the madhat*** to another hosting, I've this answer if you want a prof for , after that you have changed the hosting for this domain so don't ask us for it,

We are still have the files of this domain name: mesotheliomanews.net.

But this domain name has suspended by the domain provider for no reason " We are not responsible "

As we said before we are not responsible about the blackhat tools you are trying to host them in our servers once you do this you are against our tos.

and as a professional hosting we gave you the chance for you to transfer the domain name data and you asked me too to change the nameservers for the domain name to another hosting, I've a prof of your DNS history change, Also Your reply on the ticket + You need to read the tos because we are not hosting the type of your websites on our servers,

We don't have a single issue but we take seriously actions against the websites that broke the rules!

We helped you and sent the money of the domains instead of the refund and you are here trying to do the same thing but i've done my best for you. and we can't do anything for you.

We value our clients businesss's and we can't host your websites any more because you are walking against our TOS.

I'm sorry.

I am still waiting for my refund. Been waiting for almost 3 weeks now. And today you just closed my ticket without any explanation. You say you value the clients. Show us the value. Walk the talk man. DOnt just talk which is what is happening to try and maintain a great image.

Last week you said refunds are processed form Wed to Fri. Today is Wednesday here and nothing has happened? I need to see action this week or I will open up a dispute. This is getting ridiculous!!

[Juan_Alejandro]

Hello FreeBlackHat
please check my Ticket #581588
for important support in my main website.
Thanks!

[Juan_Alejandro]

my site has being down for more +30 hours and no solution till now?
...

[mydream2]

Guess I'll keep my money, sounds like people are having
to many problems, might as well stay where I am...

[FreeBlackHat]

(01-18-2018 12:14 PM)Juan_Alejandro Wrote:  Hello FreeBlackHat
please check my Ticket #581588
for important support in my main website.
Thanks!

Your website is working without no issues!

You can check the uptime status through the clientarea,

The server you are hosted on it has a 100% uptime,


https://manage.x3host.com/serverstatus.php

You can check the uptime anytime before posting wrong information,

Any way i'll be happy to assist you if you have issues with accessing your website.

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Quote:nanohits

Please follow the refund request only through the clientarea. Just let me know if you have any questions!

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(01-19-2018 06:06 AM)mydream2 Wrote:  Guess I'll keep my money, sounds like people are having
to many problems, might as well stay where I am...

We don't have any issues with our servers it's only a misunderstanding what is going on , Because the issues shouldn't be from our side only? !

Everytime we help our clients to check the issues and most of them are the client's side not us!

[FreeBlackHat]

(01-17-2018 09:46 AM)mydream2 Wrote:  Hi, I tried to sign up for Unlimited Reseller,
entered coupon but was charged full price 22.99 month.
Order Number: 3383285134

I've edited the invoice for you,

You can now try to pay for the services.

You have 30 days money back guarantee .

[nanohits]

(01-19-2018 09:49 PM)FreeBlackHat Wrote:  Please follow the refund request only through the clientarea. Just let me know if you have any questions!

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Well I did, I posted here because in the client area it is like speaking to a brick wall. Your refund process is as slow as your servers ;) God knows when it will happen...

[drharish]

I asked for the refund via client area. Please kindly process that and reply on the ticket. #127761 .

Waiting for refund ASAP.

[robbers1794]

Utter crap... stay away, don't offer a product at a certain price get customers then get bored.

Over charged me but I'll survive, keep it.

Not had access to emails for about 3 weeks but its apparently my fault.

Just set up a new host and guess what... my emails work, amazing.

I haven't done much with my websites because I haven't been well, thank god because with this shit they probably wouldn't have been up for longer than 5 minutes.

Utter wank, trust me stay away.

[sirmartyn48]

It seems i will add to the chorus of un-happiness. The price for the product is very good. But I have found it not a reliable host. My staff keep complaining that the host is down and websites are running slow. This has cost me both time and money as many of my Adwords accounts have been banned. (i have other hosts that i have had no issue with). I put a support ticket up, if i can log into the client service area, I put up a high importance ticket, as my sites down cost me money. I get an email back maybe in 12 hours, asking me for screen shots, of the error messages? Really? How does a screen shot of an error message is to what i have just told you! Then i am told my ticket is closed as no reply! But i did, reply as it was urgent. To lessen the damage to profits i have to put plan b into place and swap everything to another host. For this to happen once or twice, most people are cool with that. But really in the few months I have been with this company, it happens now twice a week. This cost me money. I will not ask for a refund as i know this company could not set up a piss-up in a brewery, so i think they would struggle with a simple refund(and in saying that i have used the service, I may not be happy but it now is my plan z). They are not scammers as they do provide a host, but too many down-times to let me have confidence with this operation. We can only make money when sites are up and working. They say you pay for what you get, if you pay for a product and you do not get it... what is it labelled then? Also there are far too many complaints here from too many people, that anyone wanting to try this service should be warned! Seeing some of the reply's from the owner, who does not want to take responsibility is really sad, it is your companies fault no one else's. Please remember people, it takes time to write up both good and bad recommendations, for someone to write a bad recommendation up, means they are mighty upset.