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[Redsun]

Hi Yes my ticket was answered by Michael B saying "I'm checking it now for you and i'll come back for the updates"

My question is "Why I cant used auto login to cPanel, WHM and Webmail like I used to login before? "auto-login" can you ask Michael to update me regarding this matter.

Thanks

[ramailo]

Please answer my ticket I need nothing just give me access to my account so I can backup my data thank you

[FreeBlackHat]

(08-14-2017 03:07 PM)Redsun Wrote:  Hi Yes my ticket was answered by Michael B saying "I'm checking it now for you and i'll come back for the updates"

My question is "Why I cant used auto login to cPanel, WHM and Webmail like I used to login before? "auto-login" can you ask Michael to update me regarding this matter.

Thanks

Thanks for taking care , I know you want to use the auto login feature inside the client area : ) I'm sorry , We have fixed it with the NY location ,

Now all websites hosted on NY location can use the auto login feature without any issues.

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(08-15-2017 11:06 AM)ramailo Wrote:  Please answer my ticket I need nothing just give me access to my account so I can backup my data thank you

Sure, All tickets have been answered .



There is no pending tickets from our side, and i'm sure our staff have answered the ticket with the information you need.

We have ( Daily / Monthly / Weekly / Yearly ) Backups .

You can check the backup always inside your cpanel account.........

Have a nice day..

[FreeBlackHat]

(08-14-2017 10:04 AM)smithnowt Wrote:  X3Host:
Looks like some folks here have the impression that you are always monitoring the forum 24/7 - and that seems unlikely given how much time your business must require of you.

You may wish to remind folks here *regularly* of the best way to reach you for support.

Most hosting providers that I've ever used see tickets posted via their main site or support emails 1st - and they only visit forums when they have free time not demanded by their business work.

I agree with you 100% ,

We want to give support for all people and make our services fast with the support and uptime , But Of course support through tickets and Email comes first.

Thanks for your tips, Really appreciate your exist here.


And i hope most of members here read your points and have the same knowledge like you...

[ramailo]

Dude I can't acess the cpanel how can I check the back up just ask him to answ my ticket to give me a way to acess it

[FreeBlackHat]

(08-15-2017 12:10 PM)ramailo Wrote:  Dude I can't acess the cpanel how can I check the back up just ask him to answ my ticket to give me a way to acess it

Thanks for updating the status of your request,

I've replied in your p.m , Please send me your domain name to check it manually for you.

As i can login to all cpanel servers from the 7 locations we have..

[Redsun]

Hi Support
It been 4 days I submit a ticket till now nothings have be fix… I cant login to WHM, Webmail, cPanel, Email Account, forwarders, Autoresponders, File Manager, Backup, Subdomain, Cron Jobs, MySQL Databases, phpMyAdmin, Awstats in the client area? Please fix it as soon as possible.

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Please fix this as soon as possible https://prnt.sc/g8l9wr

[FreeBlackHat]

(08-15-2017 01:53 PM)Redsun Wrote:  Hi Support
It been 4 days I submit a ticket till now nothings have be fix… I cant login to WHM, Webmail, cPanel, Email Account, forwarders, Autoresponders, File Manager, Backup, Subdomain, Cron Jobs, MySQL Databases, phpMyAdmin, Awstats in the client area? Please fix it as soon as possible.

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Please fix this as soon as possible https://prnt.sc/g8l9wr

I'm not sure if this problem is regarding one of our servers,

All of our servers are working great now , I've checked all servers with all locations and i can't find a similar issue like that.

Can you please send me your domain name through p.m to check it for you ?

Also We don't leave any ticket without answering! ( Every day )

[Redsun]

OK Support ....All looking good now...keep the good job...Thanks

[FreeBlackHat]

(08-15-2017 07:58 PM)Redsun Wrote:  OK Support ....All looking good now...keep the good job...Thanks

You are most than welcome... Please let me know if you have additional questions and i'll be glad to assist you further.