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01-19-2014, 02:01 AM (This post was last modified: 01-19-2014 02:05 AM by Quasar.)
Post: #141
RE:
Okay guys!

Thanks! 30 PMs have gone out.
You have to learn the rules of the game. Then you have to play better than anyone else. -Albert Einstein
01-19-2014, 02:21 AM
Post: #142
RE:
Plus 4 given Quasar some great info. Would be very grateful if you could send me the info.

Thanks
01-19-2014, 02:22 AM
Post: #143
RE: @Quasar
@Quasar

+3 rep

Thanks so much! Please send info.
01-19-2014, 02:56 AM
Post: #144
RE:
@Quasar Reps added

Thanks for sharing!
01-19-2014, 03:04 AM
Post: #145
RE:
You've got some rep from me Quasar. Your posts in this thread have been helpful and inspiring.
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01-19-2014, 04:10 AM
Post: #146
RE:
Thanks guys - 3 more PMs sent!

BBHF is brutally, painfully slow today - it has been slowing down for a couple of weeks now. I hope this is only temporary.

Anyway ...

Everyone should have gotten this now except for buckmaster. The system says your PM is not set up. Please check it and PM me with an email address.

I am so glad some of you really "get" this. Others of you are reinvigorated.

I am super-happy about it! Those are wonderful things!

Several of you also "get" that I don't use tricks on Ebay or anywhere else - I don't need them, and you don't either.

The majority of buyers are absolutely thrilled to get your emails. Most sellers don't bother to explain or acknowledge anything.

This is a major failing and one more reason why you can and will stand-out. I cannot begin to count the number of buyers that sent me a personal THANK YOU when I sent them my message.

No one does this - even when they stock the goods they sell. They do not bother to build customer rapport or trust.

Let me tell you a true story that happened the end of December. (This sh*t happens all the time too!)

A buyer got her purchase and the box was water-damaged. Several of her items were distressed too.

She sent me an email telling me:

"FYI, these don't travel well. The box was water damaged and the XXXX were melted. I just wanted to let you know for future reference."

I was thinking: Oh crap! Here is a negative FB comment coming.


So I sent her a message telling her I would re-ship replacements for any damaged items free of charge.

Here was her reply:

"Oh no! I was just letting you know and wanted to see if you would offer to take care of the problem. I live in Buffalo and we have been in a blizzard. I am surprised they got here at all.

Please keep the XXXX. I still got six-ish out of the eight. With all the stuff going on here, they are better off in your care. I will leave positive feedback for you.
Thanks!
"


This happens all the time! This was a buyer with 4058 positive feedbacks! Do you think she was testing me about what I wrote in the pre-emptive strike email?

HELL YES!

People just want to know you are there to take care of issues. I call it "Seller Testing" and high feedback buyers will do this all the time. People with several hundred to several thousand feedbacks are smart, savvy buyers that just want occasional pampering and signs that you give a sh*t about their business.

This is why my pre-emptive strike tactic works so well. People DO NOT care when you are honest and upfront!

All they want is their stuff - in good, working and cosmetic condition - period!

Sure, there will be the occasional super-anal buyer. What do you do?

Give them back their money and move on. It ain't worth fighting with them, and getting into hassles with buyers costs you way more in terms of time and money.

Here was my reply today to a fellow BBHF member that doesn't get this whole "box" thing:


"You are making an assumption customers care about the box.

It is your conclusion - not theirs. The huge majority of people are thankful to get what they want in good condition.

Refunds usually don't happen when they get their item(s). They happen when they are not delivered, delivered damaged, or they get the wrong products.

Most don't return an item because of the box. And it does have a gift receipt with no prices. So their only option is to check prices - only the vast majority do not care.

So you are making your customer's mind up for them. You are making a supposition customers act the way you do. You also make the assumption customers shop on both Ebay and Amazon. And that they shop solely based on price.

All of those suppositions are wrong."


Don't pre-suppose, conclude or assume you know how buyers will react! People are a lot more understanding and accepting than you think.

The most powerful component I use in any business endeavor - but especially Ebay - is just plain, simple, ordinary ...

HONESTY!

Yep, the big "H" word. There is no magic bullet better than telling the truth - in advance!
You have to learn the rules of the game. Then you have to play better than anyone else. -Albert Einstein
01-19-2014, 04:38 AM
Post: #147
RE:
@Quasar Great thread and very good valuable info.
Rep added, please hook me up.
01-19-2014, 05:14 AM (This post was last modified: 01-19-2014 05:14 AM by zb123.)
Post: #148
RE:
(01-19-2014 04:10 AM)Quasar Wrote:  Thanks guys - 3 more PMs sent!

BBHF is brutally, painfully slow today - it has been slowing down for a couple of weeks now. I hope this is only temporary.

Anyway ...

Everyone should have gotten this now except for buckmaster. The system says your PM is not set up. Please check it and PM me with an email address.

I am so glad some of you really "get" this. Others of you are reinvigorated.

I am super-happy about it! Those are wonderful things!

Several of you also "get" that I don't use tricks on Ebay or anywhere else - I don't need them, and you don't either.

The majority of buyers are absolutely thrilled to get your emails. Most sellers don't bother to explain or acknowledge anything.

This is a major failing and one more reason why you can and will stand-out. I cannot begin to count the number of buyers that sent me a personal THANK YOU when I sent them my message.

No one does this - even when they stock the goods they sell. They do not bother to build customer rapport or trust.

Let me tell you a true story that happened the end of December. (This sh*t happens all the time too!)

A buyer got her purchase and the box was water-damaged. Several of her items were distressed too.

She sent me an email telling me:

"FYI, these don't travel well. The box was water damaged and the XXXX were melted. I just wanted to let you know for future reference."

I was thinking: Oh crap! Here is a negative FB comment coming.


So I sent her a message telling her I would re-ship replacements for any damaged items free of charge.

Here was her reply:

"Oh no! I was just letting you know and wanted to see if you would offer to take care of the problem. I live in Buffalo and we have been in a blizzard. I am surprised they got here at all.

Please keep the XXXX. I still got six-ish out of the eight. With all the stuff going on here, they are better off in your care. I will leave positive feedback for you.
Thanks!
"


This happens all the time! This was a buyer with 4058 positive feedbacks! Do you think she was testing me about what I wrote in the pre-emptive strike email?

HELL YES!

People just want to know you are there to take care of issues. I call it "Seller Testing" and high feedback buyers will do this all the time. People with several hundred to several thousand feedbacks are smart, savvy buyers that just want occasional pampering and signs that you give a sh*t about their business.

This is why my pre-emptive strike tactic works so well. People DO NOT care when you are honest and upfront!

All they want is their stuff - in good, working and cosmetic condition - period!

Sure, there will be the occasional super-anal buyer. What do you do?

Give them back their money and move on. It ain't worth fighting with them, and getting into hassles with buyers costs you way more in terms of time and money.

Here was my reply today to a fellow BBHF member that doesn't get this whole "box" thing:


"You are making an assumption customers care about the box.

It is your conclusion - not theirs. The huge majority of people are thankful to get what they want in good condition.

Refunds usually don't happen when they get their item(s). They happen when they are not delivered, delivered damaged, or they get the wrong products.

Most don't return an item because of the box. And it does have a gift receipt with no prices. So their only option is to check prices - only the vast majority do not care.

So you are making your customer's mind up for them. You are making a supposition customers act the way you do. You also make the assumption customers shop on both Ebay and Amazon. And that they shop solely based on price.

All of those suppositions are wrong."


Don't pre-suppose, conclude or assume you know how buyers will react! People are a lot more understanding and accepting than you think.

The most powerful component I use in any business endeavor - but especially Ebay - is just plain, simple, ordinary ...

HONESTY!

Yep, the big "H" word. There is no magic bullet better than telling the truth - in advance!
Hi,
Thanks for share great info..
Rep added,can you please send me the info :)

(01-19-2014 04:10 AM)Quasar Wrote:  Thanks guys - 3 more PMs sent!

BBHF is brutally, painfully slow today - it has been slowing down for a couple of weeks now. I hope this is only temporary.

Anyway ...

Everyone should have gotten this now except for buckmaster. The system says your PM is not set up. Please check it and PM me with an email address.

I am so glad some of you really "get" this. Others of you are reinvigorated.

I am super-happy about it! Those are wonderful things!

Several of you also "get" that I don't use tricks on Ebay or anywhere else - I don't need them, and you don't either.

The majority of buyers are absolutely thrilled to get your emails. Most sellers don't bother to explain or acknowledge anything.

This is a major failing and one more reason why you can and will stand-out. I cannot begin to count the number of buyers that sent me a personal THANK YOU when I sent them my message.

No one does this - even when they stock the goods they sell. They do not bother to build customer rapport or trust.

Let me tell you a true story that happened the end of December. (This sh*t happens all the time too!)

A buyer got her purchase and the box was water-damaged. Several of her items were distressed too.

She sent me an email telling me:

"FYI, these don't travel well. The box was water damaged and the XXXX were melted. I just wanted to let you know for future reference."

I was thinking: Oh crap! Here is a negative FB comment coming.


So I sent her a message telling her I would re-ship replacements for any damaged items free of charge.

Here was her reply:

"Oh no! I was just letting you know and wanted to see if you would offer to take care of the problem. I live in Buffalo and we have been in a blizzard. I am surprised they got here at all.

Please keep the XXXX. I still got six-ish out of the eight. With all the stuff going on here, they are better off in your care. I will leave positive feedback for you.
Thanks!
"


This happens all the time! This was a buyer with 4058 positive feedbacks! Do you think she was testing me about what I wrote in the pre-emptive strike email?

HELL YES!

People just want to know you are there to take care of issues. I call it "Seller Testing" and high feedback buyers will do this all the time. People with several hundred to several thousand feedbacks are smart, savvy buyers that just want occasional pampering and signs that you give a sh*t about their business.

This is why my pre-emptive strike tactic works so well. People DO NOT care when you are honest and upfront!

All they want is their stuff - in good, working and cosmetic condition - period!

Sure, there will be the occasional super-anal buyer. What do you do?

Give them back their money and move on. It ain't worth fighting with them, and getting into hassles with buyers costs you way more in terms of time and money.

Here was my reply today to a fellow BBHF member that doesn't get this whole "box" thing:


"You are making an assumption customers care about the box.

It is your conclusion - not theirs. The huge majority of people are thankful to get what they want in good condition.

Refunds usually don't happen when they get their item(s). They happen when they are not delivered, delivered damaged, or they get the wrong products.

Most don't return an item because of the box. And it does have a gift receipt with no prices. So their only option is to check prices - only the vast majority do not care.

So you are making your customer's mind up for them. You are making a supposition customers act the way you do. You also make the assumption customers shop on both Ebay and Amazon. And that they shop solely based on price.

All of those suppositions are wrong."


Don't pre-suppose, conclude or assume you know how buyers will react! People are a lot more understanding and accepting than you think.

The most powerful component I use in any business endeavor - but especially Ebay - is just plain, simple, ordinary ...

HONESTY!

Yep, the big "H" word. There is no magic bullet better than telling the truth - in advance!
Hi,
Thanks for share great info..
Rep added,can you please send me the info :)
01-19-2014, 05:49 AM
Post: #149
RE:
Thanks for the sharing. Could I also have the info. Reps Added and thanks in advance.
(01-19-2014 04:10 AM)Quasar Wrote:  Thanks guys - 3 more PMs sent!

BBHF is brutally, painfully slow today - it has been slowing down for a couple of weeks now. I hope this is only temporary.

Anyway ...

Everyone should have gotten this now except for buckmaster. The system says your PM is not set up. Please check it and PM me with an email address.

I am so glad some of you really "get" this. Others of you are reinvigorated.

I am super-happy about it! Those are wonderful things!

Several of you also "get" that I don't use tricks on Ebay or anywhere else - I don't need them, and you don't either.

The majority of buyers are absolutely thrilled to get your emails. Most sellers don't bother to explain or acknowledge anything.

This is a major failing and one more reason why you can and will stand-out. I cannot begin to count the number of buyers that sent me a personal THANK YOU when I sent them my message.

No one does this - even when they stock the goods they sell. They do not bother to build customer rapport or trust.

Let me tell you a true story that happened the end of December. (This sh*t happens all the time too!)

A buyer got her purchase and the box was water-damaged. Several of her items were distressed too.

She sent me an email telling me:

"FYI, these don't travel well. The box was water damaged and the XXXX were melted. I just wanted to let you know for future reference."

I was thinking: Oh crap! Here is a negative FB comment coming.


So I sent her a message telling her I would re-ship replacements for any damaged items free of charge.

Here was her reply:

"Oh no! I was just letting you know and wanted to see if you would offer to take care of the problem. I live in Buffalo and we have been in a blizzard. I am surprised they got here at all.

Please keep the XXXX. I still got six-ish out of the eight. With all the stuff going on here, they are better off in your care. I will leave positive feedback for you.
Thanks!
"


This happens all the time! This was a buyer with 4058 positive feedbacks! Do you think she was testing me about what I wrote in the pre-emptive strike email?

HELL YES!

People just want to know you are there to take care of issues. I call it "Seller Testing" and high feedback buyers will do this all the time. People with several hundred to several thousand feedbacks are smart, savvy buyers that just want occasional pampering and signs that you give a sh*t about their business.

This is why my pre-emptive strike tactic works so well. People DO NOT care when you are honest and upfront!

All they want is their stuff - in good, working and cosmetic condition - period!

Sure, there will be the occasional super-anal buyer. What do you do?

Give them back their money and move on. It ain't worth fighting with them, and getting into hassles with buyers costs you way more in terms of time and money.

Here was my reply today to a fellow BBHF member that doesn't get this whole "box" thing:


"You are making an assumption customers care about the box.

It is your conclusion - not theirs. The huge majority of people are thankful to get what they want in good condition.

Refunds usually don't happen when they get their item(s). They happen when they are not delivered, delivered damaged, or they get the wrong products.

Most don't return an item because of the box. And it does have a gift receipt with no prices. So their only option is to check prices - only the vast majority do not care.

So you are making your customer's mind up for them. You are making a supposition customers act the way you do. You also make the assumption customers shop on both Ebay and Amazon. And that they shop solely based on price.

All of those suppositions are wrong."


Don't pre-suppose, conclude or assume you know how buyers will react! People are a lot more understanding and accepting than you think.

The most powerful component I use in any business endeavor - but especially Ebay - is just plain, simple, ordinary ...

HONESTY!

Yep, the big "H" word. There is no magic bullet better than telling the truth - in advance!
01-19-2014, 05:51 AM
Post: #150
RE:
I would appreciate a download link, Quasar - if still available.

I have added rep, as is my wont, not only for the sharing of links to products, but in some ways, more importantly, the sharing of knowledge!

Sometimes the most valuable part of a thread or even membership of a forum is the encouragement that comes from being around members who not only have experience in the field, but are prepared to steer newbies in the right direction.

Thank you for your contribution to the thread.
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