[GET] Salesforce Knowledge implementation Setup Customization 2023

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Salesforce Knowledge implementation Setup Customization 2023
Learn about Salesforce Knowledge Setup and customization and solve cases using Service Cloud knowledge articles
Rating: 4.6 out of 5
(11 ratings)
608 students
1 hour on-demand video

Description
This course is a comprehensive and fast-paced training program designed to help Salesforce professionals learn how to set up, customize, and use Salesforce Knowledge. The course covers a range of knowledge-related topics, with a focus on the essential ones: setting up and configuring a knowledge base, customizing the look and feel of articles, and using knowledge articles to solve customer cases.

Participants will learn how to create and organize articles, set up user profiles and permissions, and customize article page layouts. They will also learn how to access relevant articles and create new ones as needed to efficiently resolve customer issues and questions. The course will teach participants how to effectively use Salesforce Knowledge to improve customer service and support.

In addition to these core topics, the course will also cover advanced topics such as integrating knowledge with other Salesforce features, such as cases and communities. Participants will learn how to leverage the full power of Salesforce Knowledge to enhance the customer experience and drive business success. Overall, this course is designed to give Salesforce professionals the skills and knowledge they need to effectively set up, customize, and use Salesforce Knowledge in their daily work.

https://www.udemy.com/course/salesforce-knowledge-setup-and-customization/?couponCode=29688FA8F8BAA4050B8E

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