[F4LT] What is Major Incident Management?! ITIL + ITSM + ServiceNow

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What is Major Incident Management?! ITIL + ITSM + ServiceNow
Incident Management and Response: ITIL Cybersecurity ServiceNow Course - ISO 27035 and Major Incidents
Free tutorial
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59min of on-demand video

Description
Incident management is a comprehensive approach to identifying, managing, and resolving incidents within an organization's IT infrastructure or business operations. It encompasses a set of processes and procedures designed to minimize disruption to services and ensure rapid restoration of normal operations following an incident. Incident management involves the detection, analysis, and categorization of incidents, followed by appropriate response actions to mitigate their impact. It aims to restore services to their normal state as quickly as possible while minimizing any adverse effects on business operations.

In contrast, incident response focuses specifically on the immediate actions taken to address and contain security incidents, particularly those related to cybersecurity threats. It involves the timely detection, investigation, and containment of security breaches or incidents to prevent further damage and limit their impact on the organization. Incident response teams often follow predefined procedures and protocols to identify the source of the incident, assess its severity, and implement measures to mitigate risks and restore security.

Major incident management refers to the specialized processes and procedures used to handle significant incidents that have a substantial impact on an organization's operations, services, or reputation. These incidents typically require urgent attention and coordinated efforts from various stakeholders to resolve effectively. Major incident management aims to minimize the duration and severity of disruptions, prioritize response efforts, and ensure clear communication and collaboration among involved parties.



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