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Harvard Business Review on (HBR On) Increasing Customer Loyalty

How do you keep your customers coming back-and get them to bring others? If you need the best practices and ideas for making your customers loyal and profitable--but don't have time to find them--this book is for you. Here are nine inspiring and useful perspectives, all in one place. This collection of HBR articles will help you: turn angry customers into loyal advocates, get more people to recommend you, boost customer satisfaction by satisfying your employees, focus on profitable customers--whether they're loyal or not, invest in the right CRM technology for your business, mine customer data for more effective marketing, and increase your customers' lifetime value.

This collections includes these best-selling HBR articles: "Stop Trying to Delight Your Customers," "Companies and the Customers Who Hate Them," "The One Number You Need to Grow," "Putting the Service-Profit Chain to Work," "The Mismanagement of Customer Loyalty," "CRM Done Right," "Diamonds in the Data Mine," "Want to Perfect Your Company's Service? Use Behavioral Science," and "Best Face Forward."

It says "You need to upgrade to Premium to download this file!". Please upload it to some another sharing site.

WTF being a senior member you should obey the forum rules regarding the uploading site criteria!

Senior member, hey.. not cool. Not cool man.

sh*t. why not give a free download option while you upload these?

sh*t. why not give a free download option while you upload these?

mrlink must be very sad for wrongly excused
actually i am not intend to download, but see many people claim no free download, i curious so test it
it is a free download option not obvious just beside the premium download
click the free download and test it
you can get free download
so, back to basic thank mrlink for sharing
guys please try again before excuse, else it will hurt people feeling
no mean to offense all guys just want a harmony community and clear the misunderstanding
regards

(11-02-2012 11:30 PM)fsnsh6 Wrote: [ -> ]mrlink must be very sad for wrongly excused
actually i am not intend to download, but see many people claim no free download, i curious so test it
it is a free download option not obvious just beside the premium download
click the free download and test it
you can get free download
so, back to basic thank mrlink for sharing
guys please try again before excuse, else it will hurt people feeling
no mean to offense all guys just want a harmony community and clear the misunderstanding
regards

(11-02-2012 11:30 PM)fsnsh6 Wrote: [ -> ]mrlink must be very sad for wrongly excused
actually i am not intend to download, but see many people claim no free download, i curious so test it
it is a free download option not obvious just beside the premium download
click the free download and test it
you can get free download
so, back to basic thank mrlink for sharing
guys please try again before excuse, else it will hurt people feeling
no mean to offense all guys just want a harmony community and clear the misunderstanding
regards

Uh...when you click the 'free download' link, you go to a page that tells you that you need a premium account.

I tried this several times on several IPs...same thing.

Apparently this is not only tolerated here, it's encouraged.

I say this because I've never seen anyone's shares removed or even penalized for uploading gigabytes of stuff to premium sites. Another heinous tactic is uploading 80% (like 12 of 15 files) as 'free' and then the last few files of a multi-file set are set to 'premium only'.