05-01-2024, 11:58 AM
Professional Diploma: Customer Centricity & Design Thinking by MTF Institute
New
Rating: 5.0 out of 5
(2 ratings)
1,598 students
1 hour on-demand video
20 articles
1 downloadable resource
Description:
Customer Centricity is a business philosophy that puts the customer at the heart of every decision. It's about understanding their needs, wants, and motivations, and then using that information to create products, services, and experiences that delight them.
Design Thinking is a human-centered problem-solving process that helps you develop solutions that are not only feasible but also desirable. It's a iterative approach that involves understanding the problem, brainstorming solutions, prototyping, testing, and refining.
Key Focuses:
Empathy: Both customer centricity and design thinking require a deep understanding of the people you're designing for. This means putting yourself in their shoes and seeing the world from their perspective.
Iteration: Neither process is linear. You'll learn as you go and need to be prepared to adapt your ideas based on new information.
Testing: It's crucial to test your ideas with real customers to see how they respond. This helps ensure that you're creating something that people actually want and need.
https://www.udemy.com/course/professional-diploma-customer-centricity-and-design-thinking/?couponCode=74A0051D3FC1CB07FEE2
Enjoy!
New
Rating: 5.0 out of 5
(2 ratings)
1,598 students
1 hour on-demand video
20 articles
1 downloadable resource
Description:
Customer Centricity is a business philosophy that puts the customer at the heart of every decision. It's about understanding their needs, wants, and motivations, and then using that information to create products, services, and experiences that delight them.
Design Thinking is a human-centered problem-solving process that helps you develop solutions that are not only feasible but also desirable. It's a iterative approach that involves understanding the problem, brainstorming solutions, prototyping, testing, and refining.
Key Focuses:
Empathy: Both customer centricity and design thinking require a deep understanding of the people you're designing for. This means putting yourself in their shoes and seeing the world from their perspective.
Iteration: Neither process is linear. You'll learn as you go and need to be prepared to adapt your ideas based on new information.
Testing: It's crucial to test your ideas with real customers to see how they respond. This helps ensure that you're creating something that people actually want and need.
https://www.udemy.com/course/professional-diploma-customer-centricity-and-design-thinking/?couponCode=74A0051D3FC1CB07FEE2
Enjoy!