01-30-2024, 04:10 AM
Certified Contact Center Manager Professional (CCCMP)
Mastering Sales & Service Excellence in Contact Centers
Rating: 0.0 out of 5
(0 ratings)
115 students
4 practice tests
Description
Welcome to the "Certified Sales and Service Contact Center Manager" certification, a comprehensive program designed to equip individuals with the essential skills needed for effective contact center management. This certification focuses on key aspects of sales, service, and customer support within contact center environments.
Throughout this certification, participants will delve into various topics, including:
1. Quality Assurance:** Learn the pivotal role of quality assurance in monitoring agent productivity and identifying training needs for optimal performance.
2. Compliance Management:** Understand strategies to ensure compliance with relevant regulations by developing and implementing policies and procedures.
3. Omni-channel Customer Experience:** Explore the significance of providing consistent service across multiple channels to deliver an exceptional omni-channel customer experience.
https://www.udemy.com/course/certified-contact-center-manager-professional-cccmp/?couponCode=95E1FFD8BAB66BD3E71E
Enjoy!
Mastering Sales & Service Excellence in Contact Centers
Rating: 0.0 out of 5
(0 ratings)
115 students
4 practice tests
Description
Welcome to the "Certified Sales and Service Contact Center Manager" certification, a comprehensive program designed to equip individuals with the essential skills needed for effective contact center management. This certification focuses on key aspects of sales, service, and customer support within contact center environments.
Throughout this certification, participants will delve into various topics, including:
1. Quality Assurance:** Learn the pivotal role of quality assurance in monitoring agent productivity and identifying training needs for optimal performance.
2. Compliance Management:** Understand strategies to ensure compliance with relevant regulations by developing and implementing policies and procedures.
3. Omni-channel Customer Experience:** Explore the significance of providing consistent service across multiple channels to deliver an exceptional omni-channel customer experience.
https://www.udemy.com/course/certified-contact-center-manager-professional-cccmp/?couponCode=95E1FFD8BAB66BD3E71E
Enjoy!