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ITIL Service Desk - overview of operations
A practical guide to operations of an ITIL service desk and the things you should do to set these up
New
Rating: 0.0 out of 5
(0 ratings)
266 students
1hr 37min of on-demand video

Description
Service Desk is probably thee most important aspect of any IT service provider - it is the first part of a user journey where users will regularly interact with it whether its via an incident or an request.

https://www.udemy.com/course/itil-service-desk-a-set-up-guide/

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UPDATED

New course Title: "ITIL Help Desk Operations: Best Practices"

A practical guide to operations of an ITIL service / help desk and the things you should do to set these up

Rating: 4.5 out of 5 (8 ratings)
3,382 students
Last updated 6/2023
English
English [Auto]

What you'll learn
Understand the basics of a Service Desk
What ITIL says about Service Desk
Understanding logistics of a working Service Desk
Reporting and other considerations when setting up your service desk

Course content
4 sections • 10 lectures • 1h 36m total length

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Have a nice day!