03-29-2023, 04:29 AM
How to deal with an upset customer.
And make them a happy one.
New
Rating: 4.9 out of 5
(8 ratings)
2,113 students
34 mins on-demand video
Description
Chances are no matter what business you are in, you will have to deal with a customer who is not happy. You will need the tools, techniques, and attitude that will turn a dissatisfied patron into a satisfied one.
This course will teach you to pay attention to your dissatisfied customer and to listen to what they are saying and what they truly want.
It is vitally important that you put yourself in the position of your unhappy client. Was your response to their complaints timely and respectful? Did they feel heard and understood? Were you able to resolve their issue? Has more than one customer brought a similar complaint to you? Is there a pattern? Do customers always tell the truth about what went wrong?
https://www.udemy.com/course/how-to-deal-with-an-upset-customer/?couponCode=2FB8AE7EFCC5001595F8
Enjoy!
And make them a happy one.
New
Rating: 4.9 out of 5
(8 ratings)
2,113 students
34 mins on-demand video
Description
Chances are no matter what business you are in, you will have to deal with a customer who is not happy. You will need the tools, techniques, and attitude that will turn a dissatisfied patron into a satisfied one.
This course will teach you to pay attention to your dissatisfied customer and to listen to what they are saying and what they truly want.
It is vitally important that you put yourself in the position of your unhappy client. Was your response to their complaints timely and respectful? Did they feel heard and understood? Were you able to resolve their issue? Has more than one customer brought a similar complaint to you? Is there a pattern? Do customers always tell the truth about what went wrong?
https://www.udemy.com/course/how-to-deal-with-an-upset-customer/?couponCode=2FB8AE7EFCC5001595F8
Enjoy!