01-19-2023, 01:09 PM
Just something I came across and thought you might be interested in seeing.
![[Image: New-Project.png]](https://i.postimg.cc/Nf6Ngp2j/New-Project.png)
What is a Chatbot?
A chatbot is software that can undertake a human like conversation with a user. A user can either speak to it or message it through a chat application, and it will respond as appropriate by speaking, typing something or showing something graphical. At the center point of digital transformation lies projects looking to improve and automate customer experience. Rightfully so, self-service options are what a rapidly growing number of customers are looking for when they interact with a business. Customers are looking for 24/7 support with personalized experiences and interactive channels they already use. We have seen plenty of chatbots launch with high expectations only for them to fail, leaving frustration and a waste of resources for all involved.
Chatbots have struggled to meet the demands of customers due to the technical limitations of the platforms they were built upon. Without robust capabilities and functionalities, and in-depth customization, most chatbots remain lackluster. With that in mind, we have created this guide to help you understand the critical capabilities of a chatbot platform and how to evaluate the solutions in the market to achieve the experience you are looking for.
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What is a Chatbot?
A chatbot is software that can undertake a human like conversation with a user. A user can either speak to it or message it through a chat application, and it will respond as appropriate by speaking, typing something or showing something graphical. At the center point of digital transformation lies projects looking to improve and automate customer experience. Rightfully so, self-service options are what a rapidly growing number of customers are looking for when they interact with a business. Customers are looking for 24/7 support with personalized experiences and interactive channels they already use. We have seen plenty of chatbots launch with high expectations only for them to fail, leaving frustration and a waste of resources for all involved.
Chatbots have struggled to meet the demands of customers due to the technical limitations of the platforms they were built upon. Without robust capabilities and functionalities, and in-depth customization, most chatbots remain lackluster. With that in mind, we have created this guide to help you understand the critical capabilities of a chatbot platform and how to evaluate the solutions in the market to achieve the experience you are looking for.
MORE INFO
DOWNLOAD