12-16-2020, 02:34 PM
Conflict Resolution and De-Escalation Skills
Applying proper conflict resolution skills to de-escalate tense situations and comfort others.
Highest Rated
Rating: 4.8 out of 5
4.8
(24 ratings)
4,148 students
Created by
Vasco Patrício
Last updated 10/2020
English
English [Auto]
What you'll learn
How to effectively address and de-escalate conflicts
How to analyze people's rules and how to avoid breaking them
How to mediate tense situations between third parties
Description
It's a rule that everyone has conflicts at work. Bigger or smaller, these are always present.
I've been coaching top executives and professionals for over 5 years, helping with conflict resolution in many different contexts:
- Conflicts with co-workers that are competing in terms of workload or credit;
- Conflicts with other executives to obtain support for key initiatives;
- Conflicts with subordinates or managers in terms of not agreeing with the given performance ratings or reviews;
- And many others;
This short course will walk you through some core techniques for conflict resolution, including showing respect and empathy, analyzing the person's rules, detecting whether the person goes violent or silent, and many others.
https://www.udemy.com/course/conflict-resolution-and-de-escalation/?couponCode=47151B0E32CB587EC6C7
Applying proper conflict resolution skills to de-escalate tense situations and comfort others.
Highest Rated
Rating: 4.8 out of 5
4.8
(24 ratings)
4,148 students
Created by
Vasco Patrício
Last updated 10/2020
English
English [Auto]
What you'll learn
How to effectively address and de-escalate conflicts
How to analyze people's rules and how to avoid breaking them
How to mediate tense situations between third parties
Description
It's a rule that everyone has conflicts at work. Bigger or smaller, these are always present.
I've been coaching top executives and professionals for over 5 years, helping with conflict resolution in many different contexts:
- Conflicts with co-workers that are competing in terms of workload or credit;
- Conflicts with other executives to obtain support for key initiatives;
- Conflicts with subordinates or managers in terms of not agreeing with the given performance ratings or reviews;
- And many others;
This short course will walk you through some core techniques for conflict resolution, including showing respect and empathy, analyzing the person's rules, detecting whether the person goes violent or silent, and many others.
https://www.udemy.com/course/conflict-resolution-and-de-escalation/?couponCode=47151B0E32CB587EC6C7