09-01-2015, 05:32 PM
They are starting a new policy for support that they are charging for support after you purchase a product after the first 6 months free and then you need to pay for an extension. As for Andrew staff of Envato claim that Version updates are free, but in the Item Support it includes and says that Updates and Bug Fixes are included with support.
They are the same thing but said as two different things.
Here https://forums.envato.com/t/item-support...ed/3619/59 is a thread about the changes. No one is happy about this change. I will be after 6 months coming back for nulled theme if I can't get my updates, and it might make this site either scarce or more full with beggars for themes.
I am a little pissed that this whole time they offered free support for items from the Authors, but now it is going to change, and they are still not clear on the Updates that we get from purchased product on Envato.
This is a warning to those buying on Envato and if you are willing to pay for the support, then I am happy for you but people on fixed or no income this will turn customer away for good on Envato and they will lose money instead of earning more.
I am going to stop using Envato altogether if I lose my updates to my theme. I am currently using Newsmage from Tagdiv, and it is already share on this forum a lot, but I will probably end up going nulled again if this Item Support takes away from update to being charged to get them.
They are the same thing but said as two different things.
Here https://forums.envato.com/t/item-support...ed/3619/59 is a thread about the changes. No one is happy about this change. I will be after 6 months coming back for nulled theme if I can't get my updates, and it might make this site either scarce or more full with beggars for themes.
I am a little pissed that this whole time they offered free support for items from the Authors, but now it is going to change, and they are still not clear on the Updates that we get from purchased product on Envato.
This is a warning to those buying on Envato and if you are willing to pay for the support, then I am happy for you but people on fixed or no income this will turn customer away for good on Envato and they will lose money instead of earning more.
I am going to stop using Envato altogether if I lose my updates to my theme. I am currently using Newsmage from Tagdiv, and it is already share on this forum a lot, but I will probably end up going nulled again if this Item Support takes away from update to being charged to get them.