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Hire the American Dream: How to Build
Your Minimum Wage Workforce Into A High-Performance, Customer-Focused
Team by Dave Melton and Tim McIntyre
English | 2009-04-20 | ISBN: 0470438282 | 224 pages | PDF | 1,5 MB

Praise for Hire the American Dream
"I
learned early on that Dave Melton had cracked the code(about hiring and
retaining great people) in his Manhattan franchise.His employees, who
are all immigrants to the United States, areextremely loyal and are
committed to customer service."
-From the Foreword by David A. Brandon, Chairman and CEO, Domino's Pizza, Inc.

"This
is a must-read book for anyone managing or interested in starting a
business, especially in the role of a franchisee. It's loaded with keen
insights and best practices for interviewing, hiring, and motivating
employees in a very challenging business environment. Dave Melton's
story is truly inspirational."
-Jack Whipple, President, National Council of Chain Restaurants

"Hire
the American Dream provides valuable lessons from the trenches. The
school of hard knocks has taught Dave Melton a lot. You'll benefit
fromhis experiences-you'll learn about creating incentives, enhancing
customerservice, connecting on a personal level, giving feedback, and
building world-class teams. Take his ideas and run with them. You'll
build more successful teams."
-Robert D. Reid, Dean, College of Business, James Madison University

"Dave
Melton shares his time-tested approach to creatingrestaurants that are
brimming with energy. And it all begins withDave's amazing passion for
developing the future owners ofDomino's Pizza stores. If you care this
much about developing leaders,you and your business will be richly
rewarded for years to come."
-Cheryl Bachelder, CEO, AFC Enterprises, Inc.

"Hire
the American Dream really gets to the heart of selecting,training,
motivating, and ultimately retaining a world-class team whowill care as
much about your business as you do and deliver exceptionalcustomer
service that can help any business grow."
-Stuart Mathis, President, Mail Boxes Etc., Inc.

"This
book is filled with great commonsense approaches to customer service
and leadership training with an easily understood message thatevery
organization needs to hear. In these days when management thoughtis
presented in complicated models, there is something refreshing about
leadership principles taught by a guy who simply loves to make pizza.
This book is for everyone who wants to be a better leader."
-Marshall Cook, Executive Producer, Multi Image Group