[X3HOST] Unlimited SSD Hosting, Reseller, VPS [Linux and Windows] Starts from $6 /YR

[FreeBlackHat]

(02-14-2018 12:45 AM)maci Wrote:  What is the difference between the re seller accounts?

Here is the answer:

[culunsure]

(02-16-2018 08:13 AM)FreeBlackHat Wrote:  

(02-16-2018 06:07 AM)culunsure Wrote:  

(02-14-2018 11:23 PM)culunsure Wrote:  Hi bro I just forgot my password to client area, but after I request reset password no email come to my inbox?
I want to open ticket because my hosting account was unable to access all of my site.
My account was : B SAMAN

Hi please reply my question....
You say I have to login to client area, but still same information on that no new link?
Ticket number : #916493 - Unable to access all of my site

After you log in to client area got to services click on the reseller hosting product then click on access whm you will find the new link opened for you.

Here is after I click on whm, cpanel, webmail :



Even if the link has change why the hosting account and website also down? How me to do restore?

[copluso]

My account not work, please fix my master reseller account hostaip com
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at webmaster@hostaip.com to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

[mjtirur]

(02-16-2018 10:30 AM)copluso Wrote:  My account not work, please fix my master reseller account hostaip com
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at webmaster@hostaip.com to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

Its still not fixed ? so i think support is slow !

[FreeBlackHat]

Quote:culunsure

I'm sorry when we migrated your site to another location we forget to update the server logins inside your clientarea

Now everything is sorted and working great.

---

(02-16-2018 02:41 PM)mjtirur Wrote:  

(02-16-2018 10:30 AM)copluso Wrote:  My account not work, please fix my master reseller account hostaip com
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at webmaster@hostaip.com to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

Its still not fixed ? so i think support is slow !

You can try to contact us or submit a ticket to check our support answers ...

[culunsure]

(02-16-2018 05:57 PM)FreeBlackHat Wrote:  

Quote:culunsure

I'm sorry when we migrated your site to another location we forget to update the server logins inside your clientarea

Now everything is sorted and working great.

---

Thanks for fixing itu out.
It's would be great for you to give your client regarding change that is happened on the server.

Thanks

[FreeBlackHat]

(02-16-2018 08:20 PM)culunsure Wrote:  

(02-16-2018 05:57 PM)FreeBlackHat Wrote:  

Quote:culunsure

I'm sorry when we migrated your site to another location we forget to update the server logins inside your clientarea

Now everything is sorted and working great.

---

Thanks for fixing itu out.
It's would be great for you to give your client regarding change that is happened on the server.

Thanks

We already did this since along time, and sent around 10,000 of emails to the clients regarding this,

Any way i'm happy that everything has been solved for you and working fast with you now.

[copluso]

(02-16-2018 05:57 PM)FreeBlackHat Wrote:  

Quote:culunsure

I'm sorry when we migrated your site to another location we forget to update the server logins inside your clientarea

Now everything is sorted and working great.

---

(02-16-2018 02:41 PM)mjtirur Wrote:  

(02-16-2018 10:30 AM)copluso Wrote:  My account not work, please fix my master reseller account hostaip com
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at webmaster@hostaip.com to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

Its still not fixed ? so i think support is slow !

You can try to contact us or submit a ticket to check our support answers ...

my ticket #593278 open and still not answered

[FreeBlackHat]

Quote:copluso

I can see the staff answered it so fast for you

Please follow this ticket there not here, Our BSO is not for support issues,

Thanks

[FreeBlackHat]

Our UK Server performance and Uptime status update : )