Looking For Partners – Remote Tech Support - Serious Only

[jippymel]

(05-31-2020 09:12 AM)California Kid Wrote:  sounds like you guys made a lot of mistakes and couldn't adapt to the changes. chargeback i can see as killer in marketing. when they start coming in, it's just a sign that things need to change and change fast. sounds like you grew way too fast for your own good and one things stopped working you needed a way to get the business back to continue getting the income you were accustomed. the solution is what nobody wants to do but needs to do and that is to scale back then identify the problems and figure out the solutions. once you lose your payment gateways you are fucked unless you take on another partner. that's a hard ass lesson right there. it didn't have to end though. all you needed to do was stop marketing and scale back and figure shit out and then come back to these companies to explain what happened and how you fixed the problem. chargebacks are also a sign of shady practices whether intentional or not. people refuse to refund and they get a shit ton of chargebacks. sounds like you had a subscription service with recurring payments so that is actually interesting to know that in this niche. people also use false advertising or marketing that is vague which can cause chargebacks as well. hell, some even trick people in to signing up for something recurring without people's knowledge for whatever reason or it's in the fine print.

difference here though is that this is one guy for now and someone who doesn't want to deal with the marketing but this is something good to be aware of when planning to get someone to do that end of things. people have to be on the up and up or shit goes backwards FAST

Sorry I haven't responded, been working. Lol.

Have to pay the bills in the meantime.

Personalizing and actively trying to help the client wins every time. Even if you can't do shit about the problem (e.g. a USB port is flat out broken).

I have not ever had a problem with someone not wanting to pay unless they are truly trying to scam me for a service. Which has happened.

Everyone else, even the ones who had an actual physical problem, had paid for the time at the very least. They figure X per hour for an hour of identifying and letting them know the solution (in these hardware cases) was worth it.

Maybe its my explanation skills.. Who knows..