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12-28-2023, 01:16 PM
Post: #1
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[GET] Successful ITIL Incident and Major incident management
Successful ITIL Incident and Major incident management
Learn to set up and optimize ITIL incident and major incident management services - a journey from discovery to live New Rating: 3.5 out of 5 (1 rating) 336 students 3 hours on-demand video 3 downloadable resources Description In this dynamic and practical course, participants will gain comprehensive insights into the strategic set up and optimization of Incident and Major Incident Management processes. Designed for professionals seeking to enhance their organization's resilience, this course provides a deep dive into the foundational principles and advanced strategies for effective incident response. Participants will explore the intricacies of incident identification, response team structuring, and the resolution process. The course will delve into the critical elements of Major Incident Management, emphasizing the activation criteria, communication protocols, and resource coordination necessary for handling high-impact scenarios. The course will empower you to create a robust incident response framework, ensuring timely and effective resolution while minimizing business impact. Whether its a new service or an old one you want to optimize, this course will give you some reflections on how to improve your service. https://www.udemy.com/course/successful-itil-incident-and-major-incident-management/?couponCode=7D2A03704453111FD5FE Enjoy! |
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