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06-01-2024, 10:16 AM
Post: #1
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[GET] Professional Certificate in Customer Experience Management
Professional Certificate in CX / Customer Experience Management by MTF Institute
New Rating: 0.0 out of 5 (0 ratings) 1,016 students 1 hour on-demand video 11 articles 2 downloadable resources Customer experience (CX) is the overall impression customers have of your brand throughout their interactions with your business. It encompasses everything from the initial marketing message to the post-purchase support they receive. Think of it as the customer journey, and CX is all the touchpoints along the way that shape their perception. Key Areas of CX Customer touchpoints: Every interaction a customer has with your brand, like websites, social media, advertising, in-store experience, and customer service. Customer journey: Mapping out the steps a customer takes to interact with your brand, from awareness to purchase and beyond. Customer satisfaction: How happy customers are with your product or service. Customer loyalty: How likely customers are to return and recommend your brand to others. CX Frameworks Frameworks provide a structured approach to improving CX. Here are two common ones: Customer Experience Journey Map: A visual representation of the customer journey, identifying touchpoints and opportunities for improvement. Five Service Dimensions: A framework that focuses on five key aspects of service quality: reliability, responsiveness, assurance, empathy, and tangibles. https://www.udemy.com/course/professional-certificate-in-customer-experience-management/?couponCode=DFC51E02BFB1CEC371AF Enjoy! |
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08-11-2024, 07:07 AM
Post: #2
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RE: [GET] Professional Certificate in Customer Experience Management
New Coupon:
Professional Certificate in CX / Customer Experience Management by MTF Institute Rating: 4.4 out of 5 (103 ratings) 4,584 students 1 hour on-demand video 11 articles 2 downloadable resources https://www.udemy.com/course/professional-certificate-in-customer-experience-management/?couponCode=4567C7D6C67D4E4CD8E7 Enjoy! |
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02-10-2025, 01:08 PM
Post: #3
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RE: [GET] Professional Certificate in Customer Experience Management
New Coupon:
Professional Certificate in CX / Customer Experience Management by MTF Institute Rating: 4.4 out of 5 (277 ratings) 8,712 students 1 hour on-demand video 11 articles 2 downloadable resources https://www.udemy.com/course/professional-certificate-in-customer-experience-management/?couponCode=786C77F32EB1C2BCCCB4 Enjoy! |
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Today, 02:33 AM
Post: #4
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RE: [GET] Professional Certificate in Customer Experience Management
Updated Coupon:
https://www.udemy.com/course/professional-certificate-in-customer-experience-management/?couponCode=FEBCA0C4A79C1554A908 Cheers! |
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