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11-04-2021, 12:59 AM
Post: #1
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[F4LT] Social Media and Contact Center Fundamentals
Social Media and Contact Center Fundamentals
Learn how to understand social media enabled with Telecom Contact Center for automation. New Rating: 0.0 out of 5 (0 ratings) 285 students 1hr 5min of on-demand video Description Social media are interactive technologies that allow the creation or sharing/exchange of information, ideas, interests, and other forms of expression via virtual communities and networks. While challenges to the definition of social media arise due to the broad variety of stand-alone and built-in social-media services currently available, there are some common features: Social media are interactive Web 2.0 Internet-based applications. User-generated content—such as text posts or comments, digital photos or videos, and data generated through all online interactions—is the lifeblood of social media. Users create service-specific profiles for the website or app that are designed and maintained by the social-media organization. Social media helps the development of online social networks by connecting a user's profile with those of other individuals or groups. https://www.udemy.com/course/social-media-and-contact-center-fundamentals/ Enjoy! |
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