[DIS] ITIL® Foundation: ITIL® 2011 Foundation Training Course [96% OFF]

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[b][size=large]ITIL® Foundation: ITIL® 2011 Foundation Training Course[/size][/b]

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ITIL® 2011 Foundation Training Course is a most comprehensive course covering the principles and core elements of the service life cycle approach to IT Service Management.

Over 1,400 students enrolled and taking the ITIL® Foundation training course.
This course has been delivered by a certified ITIL Expert.
LATEST: Course Updated Again for November 2015.
This course has 30 Days FULL REFUND guarantee if not satisfied with the course.


The course contents includes:

Video lectures by certified ITIL Expert.
Quizzes to test your understanding of subject after every section.
2 Mock ITIL 2011 foundation exams designed to simulate the real ITIL Foundation exam.
Downloadable study notes to help you clear your ITIL foundation certification exam.
ITIL key terminologies sheet for your quick reference to key definitions in ITIL, a must need from exam perspective.
This course covers 5 ITIL service life cycle stages and processes associated with each service life cycle stages. ITIL® V3 was updated in July 2011, and this course includes those updates (Course Updated to 2015).

5 ITIL Service Life cycle Stages:

Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement (CSI)
Service Strategy Processes:

Strategy management for IT Services
Financial management for IT services
Service portfolio management
Demand management
Business Relationship Management
Service Design Processes:

Design coordination
Service catalogue management
Service level management
Availability management
Capacity management
IT service continuity management
Information security management
Supplier management
Service Transition Processes:

Change management
Release and deployment management
Service asset and configuration management
Knowledge management
Transition planning and support
Service validation and testing
Change Evaluation
Service Operation Processes:

Event management
Request fulfillment
Incident management
Problem management
Access management
Service Operation Functions:

Service desk function
Technical management function
IT Operations management
Application management function
Continual Service Improvement (CSI):

CSI Model
Seven-step improvement process
Besides, course also provides tips and tricks for passing the ITIL® 2011 Foundation Exam.

Disclaimer: "ITIL®" is a registered trademark of AXELOS Ltd.

What are the requirements?

No restrictions or prerequisites as to who can attend this training and the ITIL® Foundation Certification. However, most participants come with some form of an IT background.
What am I going to get from this course?

Over 71 lectures and 7.5 hours of content!
Prepare for and pass the ITIL Foundation Certification Exam at very first attempt.
Gain an understanding of how ITIL can be used to enhance the quality of IT service management.
Study at your own pace, anytime, anywhere using any device you wish.
Test your readiness for ITIL 2011 Foundation exam with two Mock test papers at the end of course.
Get downloadable revision notes and key ITIL terminology sheet to help pass the ITIL Foundation certification exam.
Instructor support to get your doubts and queries clarified within 24 hours over e-mail!
A course completion certificate issued by Udemy.
30 days FULL REFUND of your money is guaranteed if not satisfied with this course.
What is the target audience?

Professionals aiming to get ITIL 2011 Foundation certified
IT Managers, IT staff and Process owners
Operational staff and IT Leadership
Application, project, and business managers directly involved in IT
Aspirant of ITIL Intermediate, ITIL Expert and ITIL Master can use this as reference material
Anyone who wants to learn IT Service Management (ITSM) Concepts
Professionals aiming to learn the updates from ITIL V3 to ITIL 2011

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